AGM - Concession Agreement Compliances

JOB PURPOSE

This role will be responsible for ensuring comprehensive concession agreement compliance across GMR-Hyderabad, Bhogapuram and Nagpur Airports while working closely with airport leadership teams, Legal, Finance, Operations, Regulatory Compliance and Quality functions to maintain regulatory adherence, mitigate compliance risks, and support seamless concession operations.

ORGANISATION CHART

This post holder will report directly to Sector Head-Stakeholder Compliance and shall have dotted line reporting to the CEO - GHIAL

KEY ACCOUNTABILITIES

Accountabilities Related to Concession Agreements

Key Performance Indicators (KPIs)

- Operational process mapping for obligations defined in respective Concession Agreements

- Internal and external audit compliance

- Regular monitoring/mapping

- Regular monitoring of the Concession Compliance Portal(s).

- Track timely compliance

- Risk Mitigation

- Map all compliances and obligations of basis concession agreements.

- Regularly review and monitor all compliances, identify compliance gaps and develop mitigation plans.

- Design processes that can be implemented and measured on periodic basis as defined in the concession agreement.

- Review and analysis of any audit findings or operational process gaps which must then be addressed by operational measures designed to address audit findings and recommend any operational process gaps in order to achieve 100% compliance.

Meetings and Presentations

- Designated meetings attended and review of ATR items and action points.

- Operational Concept presentations to internal and external stakeholders.

- Support engagement with Regulatory Agencies to promote process changes.

Operational excellence initiatives

- Benchmarking operational initiatives against best global practices

- Number of new operational excellence initiatives developed

- Process improvements and projects completed

- Training & Development

- Support deployment and optimization of automated compliance portals and tracking systems at GMR managed airports, reducing manual intervention and institutionalizing process-driven compliance.​

- Ensure respective airports develop and maintain internal policies, SOPs, and checklists specific to concession compliance for airport operations, finance, and commercial functions.

- Number of improvement initiatives completed

- Number of documented improvement initiatives for Knowledge Management

- Number of SOPs/policies developed and adopted

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

- GMR Group, other airports, airlines and third party service providers

- Group & other Contractors and Vendors

- Other external stakeholders

INTERNAL INTERACTIONS

- Airport CEOs/CFOs/ Group Legal, Finance, Operations, Commercial, Quality service team, Projects & Engineering

- As per business requirements

FINANCIAL DIMENSIONS

- NA

OTHER DIMENSIONS

- NA

EDUCATION QUALIFICATIONS

- Bachelor’s degree in Business/Law/Engineering; MBA

- An Aviation Sector Diploma/Certification would be preferable

RELEVANT EXPERIENCE

12–18 years total; 8+ years in regulatory/compliance/contracts, preferably airports/infrastructure.

Proven leadership in driving compliance for an organisation.

- Landside, Terminal and Airside operational experience, service standards and knowledge.

- Knowledge and understanding of Airline, Ground Handling Agent, Regulatory Agencies and Third Party Service Providers airport related activities and processes.

- Understanding of CLM is an added advantage.

COMPETENCIES

- Tendering and Bid Process Management (Proficient)
- Regulatory compliances (Proficient)
- Revenue Management (Proficient)
- Concessionaire/Client Management (Proficient)
- Contract/Vendor Management (Proficient)
- Market Trend Analysis (Proficient)
- Financial and Budgetary Acumen (Proficient)
- Cargo Concession Management (Proficient)
- Customs Compliance and Regulations (Proficient)
- Brand Advocacy (Proficient)
- Regulatory Compliance and Safety (Proficient)
- Business Development and Market Strategy (Proficient)
- Stakeholder Engagement and Management (Proficient)
- Teamwork & Interpersonal influence
- Stakeholder Focus
- Planning & Decision Making
- Execution & Results
- Networking
- Personal Effectiveness
- Social Awareness
- Strategic Orientation
- Problem Solving & Analytical Thinking
- Entrepreneurship
- Capability Building
- Airport Concession Feasibility Support (Proficient)