Payroll Team Leader

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TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world.

As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

Discover the Role

The Payroll Team Leader is a people manager responsible for leading a team of payroll professionals to ensure the accurate, timely, and compliant delivery of payroll services for a defined portfolio of clients. The role combines operational oversight with team leadership, ensuring service quality, adherence to internal controls, and continuous improvement. The Payroll Team Leader plays a key role in coaching and developing team members, managing escalations, and maintaining strong client relationships. This role is essential to driving performance, fostering a high-performing team culture, and ensuring service excellence in a shared services environment.

At this role we offer a hybrid (1 day per quarter in the Katowice office) or remote working model.

Key Responsibilities

- Lead and manage a team of payroll professionals, ensuring accurate and timely payroll delivery in line with service level agreements (SLAs) and client expectations
- Allocate work, oversee daily operations, and monitor team performance to ensure productivity, quality, and compliance with internal controls and local regulations
- Act as the primary escalation point for complex payroll or client issues; collaborate with internal teams and external stakeholders to resolve matters effectively
- Conduct regular quality reviews, provide feedback, and ensure adherence to standard operating procedures and audit requirements
- Coach, mentor, and develop team members through regular one-to-one meetings, performance reviews, and ongoing support to build capability and engagement
- Participate in client meetings, manage service escalations, and ensure strong communication and alignment with client expectations
- Drive process improvement initiatives, including standardization, automation, and implementation of best practices across the team
- Ensure compliance with local legislation and internal control frameworks (e.g., ISAE 3402, ISO27001, ISO 22031); support audits and implement corrective actions as needed
- Collaborate with cross-functional teams (e.g., Ops, Finance, IT) to support onboarding, system upgrades, and transitions.
- Provide input into resource planning, workload balancing, and team structure optimization

Key Requirements

- Degree in Accounting, Business, HR, or a related field preferred; payroll certifications highly desirable
- 5+ years of payroll experience, including multi-client or BPO environments, with at least 2 years in a supervisory or team leadership role
- Fluency in English, knowledge of additional language would be an asset
- Advanced knowledge of payroll processes, systems, and local legislation; Knowledge of Swedish payroll regulations would be an asset
- Proficiency in payroll systems (e.g., SAP, Visma, Softland, Sage) and Microsoft Excel (e.g., advanced formulas, pivot tables).
- Payroll-related certifications (e.g., Certified Payroll Professional, national payroll qualifications) is advantegous
- Excellent communication and stakeholder management skills for client engagement and team leadership
- Strong leadership and people management skills, including coaching, delegation, and performance management
- Ability to manage competing priorities, meet deadlines, and maintain service excellence under pressure
- High attention to detail and commitment to quality, compliance, and continuous improvement
- Proactive and adaptable mindset with a focus on operational efficiency and team development

What’s in it for you?

- Convenient central location of the office
- Stable employment
- Flexi-time and remote working
- An international and dynamic environment
- Private medical care
- Life insurance
- Co-financing for the Multikafeteria program (e.g. Multisport card)
- Access to a language platform with 12 different languages to learn
- Access to a mental health and well-being platform offering a variety of functionalities that will support you in caring for your well-being
- Exceptional people and atmosphere
- Christmas and occasional gifts
- Co-financing of holidays (social fund)
- Opportunity to take part in charity projects

We’re looking forward to getting to know you!