About this role
- Reporting
to Management any recurring problems and suggesting solutions.
- Communicating
any news or announcement to owners.
- Ensuring
that all on-site services are up to Travco Properties’ standards.
- Arranging
periodical meetings to understand owner concerns/requests and to sustain Travco
Properties’ image in front of all current and prospective clients.
- Arranging for services and amenities to be available to residents.
- Resolving client complaints by
any means necessary providing appropriate solutions and alternatives and following
up to ensure resolution.
- Identifying
and assessing clients’ needs to achieve satisfaction.
- Following
up on communication procedures, guidelines, and policies.
- Creating
and implementing Processes, procedures, and guidelines for the Community dept.
- Managing customers’ accounts, and keeping
records of customer interactions and transactions recording details of
inquiries, comments, and complaints
Requirements
- BSc in Business Administration or related disciplines.
- 8 – 10 experiences, preferably in the real estate field- Customer Facing - PR Public
- Communication skills - Interpersonal skills. – Presentation skills
- Precise, organized, and self-motivated