Concierge Agent

Your Journey Starts Here.

This Isn't Just A Role - It's A
Position Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroads of
culture, entertainment, and commercial ambition - contributing to an ecosystem
that spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whether
you're in a frontline role, a specialist function, or a leadership position,
every role presents an opportunity to make a meaningful impact.

Roles and Responsibilities

You Take Ownership. You Deliver With
Precision.

You
approach your responsibilities with discipline, a clear understanding of what
the business requires, and a consistent attention to quality - working
collaboratively and focused, at all times, on delivering meaningful output.

- A proven
track record of 1-2 years in a Hotel environment is an Advantage.
- An
elevated and energetic Conversationalist, engaging Guests with lively
discussions and helpful suggestions.
- A
Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest
Experience.
- A
hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
- Exceptional
skills in Improving Customer Satisfaction, showcasing a commitment to
Industry-Leading Standards.
- 'FIVE-Styled’
Visionary thinking by finding creative solutions, while taking Ownership for
all duties and tasks assigned.
- Sensational
Teamwork and Collaboration skills to work effectively within a group and across
departments with Fellow ‘FIVERs.’
- A
professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming
Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
- Impeccable
communication skills, both verbal and written, with fluency in English
(Additional languages are a Plus).
- Serves as the Primary Point of Contact
for Guests, efficiently and promptly attending to their Inquiries.
- Provides bespoke Information,
Recommendations, and Reservation Services for an array of Guest Enquiries,
ranging from City Tours to Theatre Tickets, ensuring a hand-crafted experience
tailored to their preferences
- Efficiently processes and relays messages
for Guests, ensuring seamless and timely Communication.
- Safely handles and stores Guest luggage,
reflecting FIVE’s sensational Service Standards.
- Stays abreast of all Hotel Services,
including daily VIP Requests and Special Events, delivering a Curated
Experience that exceeds Guest E xpectations.
- Demonstrates an exceptional knowledge of
FIVE’s Offerings, Standards, and Compliances, maintaining FIVE’s
industry-leading reputation.
- Maintains orderliness and safety in the
Lobby and Front Door Areas, ensuring Guests a ‘FIVE-Star’ experience.
- Upholds a clean, healthy, and
safety-conscious Working Environment.
- Operates Front-Of-House Equipment and
Property Management Systems in strict adherence to Policies and Procedures,
ensuring a F irst-in- C lass Service Experience.
- Adheres rigorously to Hotel Security,
Fire Regulations, and all Health and Safety Legislations.
- Provides crucial support to the
Management in emergencies, embodying a bold and proactive approach to Guest
Care.
- Maximise Room Occupancy and upsells the
sensational Services and Facilities offered at FIVE.
- Collaborates with other departments, and
across our FIVE Tribe.

What Success Looks Like

Be Part of an Organisation That
Recognises Delivery and Rewards Growth.

You'll
be part of a global, fast-growing business operating across some of the most
distinctive destinations in the industry, working alongside a diverse,
multicultural team united by shared standards, at a pace that supports real
development and where consistent delivery is recognised across every function,
brand, and territory.

You Connect

You recognise how your work affects the
wider team, the guest, and the business, and you act accordingly.

You
Represent the Brand

In
every interaction, whether with a guest, a colleague, or a partner, you
conduct yourself as a representative of the brand.

You Own It

You assume full responsibility for what
falls within your remit, and you see it through to completion with minimal
oversight.

You Deliver

Your
work is accurate, timely, and consistently meets the standard expected, while
understanding how it connects to the wider business, team output and
commercial results.

You Grow

You receive feedback constructively,
develop your capabilities with intent, and approach every challenge as an
opportunity to improve.

Ready to Join the Tribe?

If You Want to Play at the Highest
Level, We’d Like to Hear from You.

If you're inspired by high-performance environments,
energised by possibility, and driven to deliver work that truly stands out -
write to us with your CV and a brief introduction to the contact below.
Apply: https://careers.fivehotelsandresorts.com/jobs/Careers