IT Specialist

Your Journey Starts Here.

This Isn't Just A Role - It's A
Position Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroads of
culture, entertainment, and commercial ambition - contributing to an ecosystem
that spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whether
you're in a frontline role, a specialist function, or a leadership position,
every role presents an opportunity to make a meaningful impact.

Roles and Responsibilities

You Take Ownership. You Deliver With
Precision.

You
approach your responsibilities with discipline, a clear understanding of what
the business requires, and a consistent attention to quality - working
collaboratively and focused, at all times, on delivering meaningful output.

- A minimum of 6-8 years of Supervisory Experience in a
High-Volume Environment within the UAE in a Specialised IT Role.
- A Bachelor's Degree in Computer Science, Information
Technology, or a related field would be advantageous.
- An exquisite track record as an IT Specialist or in a
similar capacity within a hotel or Hospitality Environment, to elevate FIVE's
Gold Standard to New Heights.
- Unparalleled knowledge of computer systems, networks,
hardware, and software, with hand-crafted expertise in the field.
- Proficiency in troubleshooting and resolving technical
issues, adding a touch of first-in-class problem-solving to every task.
- Familiarity with Hotel-Specific Applications and
Property Management Systems is a plus.
- Proven experience in Project Management and the
exceptional ability to handle multiple tasks simultaneously.
- Desirable certifications, such as CompTIA A+,
Network+, or Microsoft Certified Solutions Associate (MCSA), signify an
industry-leading commitment to continuous improvement.
- A strong understanding of Industry Regulations is
beneficial.
- A Proactive Nature, coupled
with a meticulous Eye for Detail, ensuring every aspect of the Operation is
curated to perfection.
- Excellent
communication and interpersonal skills, leveraging strong verbal and written
skills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
- Next-Level Organisational and
Supervisory skills, effectively leading and inspiring the FIVE Tribe to New
Heights.
- Find creative solutions and take
ownership of all duties and tasks assigned, while ensuring an unparalleled
Journey at FIVE.
- Skills in Improving Customer
Satisfaction and Driving Profitability, showcasing a commitment to
Industry-Leading Standards.
- ‘FIVE-Styled’
Visionary thinking by finding
creative solutions, while taking Ownership for all duties and tasks assigned.
- Impeccable communication
skills, both verbal and written, with fluency in English. Additional languages
are a plus.
- A hands-on attitude, fuelled
by a ‘Can-Do!’ Spirit.
- Offers next-level
Technical Support to FIVE Tribe Members and Guests, addressing hardware,
software, and network-related issues.
- Troubleshoots and
resolves technical problems promptly, ensuring minimal disruption to FIVE's
Operations, adding a personalised touch to each solution.
- Assists in the Setup
and Configuration of computer systems, printers, and other IT equipment,
ensuring a ‘FIVE-Star’ experience for users.
- Promptly responds to
support tickets and inquiries, meticulously Documenting Issues and Resolutions,
adding a sensational level of professionalism to each interaction.
- Expertly monitors
and maintains FIVE's computer Networks, both wired and wireless, guaranteeing
exquisite Connectivity, top-notch performance, and robust Security Protocols.
- Diligently
implements Network Security Measures, ensuring an industry-leading level of Protection
for Data Integrity, while curating regular Audits for comprehensive Security Assessments.
- Installs, configures
and maintains servers, switches, routers, and other network devices, using visionary
Expertise to Optimise Network Performance.
- Collaborates closely
with vendors and service providers, enhancing Troubleshooting Efforts for
network connectivity and performance, ensuring a boundary-breaking IT
Experience.
- Performs Routine System
Backups and implements Disaster Recovery Procedures, maintaining a next-level
readiness for Potential Disruptions.
- Works harmoniously
with Internal Stakeholders to define project requirements, develop project
plans, and allocate resources, kick-starting each project with phenomenal
coordination.
- Conducts extensive
research and recommends new technologies, solutions, and tools to enhance
FIVE's IT capabilities, constantly delivering progressive IT enhancements.
- Ensures deadlines
and milestones are met with an award-winning dedication, providing regular
updates to the Head of Department on project progress.
- Champions and
enforces ground-breaking IT Security Policies and procedures, safeguarding FIVE's
data and systems from unauthorised access and malware, setting the Gold
Standard in Online Safety.
- Educates the FIVE
Tribe on Best Practices for Data Security and Privacy, providing energising
training sessions that elevate the ‘Vibe at FIVE.’
- Stays up to date
with the latest industry trends and security standards, proactively
recommending and implementing necessary Security Measures to maintain FIVE's first-in-class
Standards.
- Maintains Accurate Records
of hardware and software inventory, licenses, and warranties, ensuring
behind-the-scenes efficiency in IT Asset Management.
- Adheres to SOPs and
Service Standards, executing duties with a Sensational Flair and ensuring
adherence to Safety Policies.
- Collaborates with
the FIVE Tribe, embracing a culture of Continuous Improvement and Shared
Success.
- Safeguards utmost confidentiality, Protecting Guest
Information with care and discretion.

What Success Looks Like

Be Part of an Organisation That
Recognises Delivery and Rewards Growth.

You'll
be part of a global, fast-growing business operating across some of the most
distinctive destinations in the industry, working alongside a diverse,
multicultural team united by shared standards, at a pace that supports real
development and where consistent delivery is recognised across every function,
brand, and territory.

You Connect

You recognise how your work affects the
wider team, the guest, and the business, and you act accordingly.

You
Represent the Brand

In
every interaction, whether with a guest, a colleague, or a partner, you
conduct yourself as a representative of the brand.

You Own It

You assume full responsibility for what
falls within your remit, and you see it through to completion with minimal
oversight.

You Deliver

Your
work is accurate, timely, and consistently meets the standard expected, while
understanding how it connects to the wider business, team output and
commercial results.

You Grow

You receive feedback constructively,
develop your capabilities with intent, and approach every challenge as an
opportunity to improve.

Ready to Join the Tribe?

If You Want to Play at the Highest
Level, We’d Like to Hear from You.

If you're inspired by high-performance environments,
energised by possibility, and driven to deliver work that truly stands out -
write to us with your CV and a brief introduction to the contact below.
Apply: https://careers.fivehotelsandresorts.com/jobs/Careers