About this role
Role PurposeThe purpose of the Department Manager Supply Chain is to oversee and manage operations within three critical areas: Receiving, Inventory, and Order Management/Outbound. The role is responsible for optimizing supply chain operations, ensuring inventory accuracy, maintaining quality standards, and leading a team to meet strategic business objectives and deliver excellent customer service.Key ResponsibilitiesCoordinate stock distribution across locations to prevent shortagesOversee vendor interactions, including returns and recallsEnsure strict compliance with receiving procedures and safety standardsManage stock levels and optimize storage using structured methods (e.g., 5S)Conduct regular stock counts to maintain high accuracy (target ~98%)Investigate and resolve discrepancies, improving loss preventionEnsure product quality across all stages (incoming, stored, outgoing)Oversee order processing from verification to dispatchApply inventory rotation principles (FIFO/LIFO)Manage Click & Collect operations for efficient customer pickupCommunicate order status with internal teams, partners, and customersLead, train, and support team members to meet performance goalsPlan staffing to maintain service levelsDrive team engagement and step in for leadership when neededHandle disciplinary processes where requiredQualifications and ExperienceBachelor’s degree or Diploma in Supply Chain Management, Logistics, Operations Management, Business Administration, or a related field (advantageous)Proven experience managing supply chain functions, including receiving, inventory control, and outbound logistics with at least 2–3 years in a supervisory or management roleProficiency in inventory management systems and accurate stock movement recordingKnowledge of warehouse methodologies such as 5S, FIFO, and LIFOAbility to conduct root cause analysis for inventory discrepancies and operational failuresExperience leading and supporting teams, including coaching, training, and managing disciplinary processesStrong understanding and enforcement of workplace health & safety regulations and product quality standards