About this role
Role PurposeThe purpose of this role is to lead the CRM department in achieving the organization's strategic and operational objectives by driving excellence, delivering high-quality outcomes, collaborating with key stakeholders, and ensuring compliance with relevant policies, procedures, and industry standards.Key ResponsibilitiesPerform duties and activities associated with the role in an efficient and professional manner.Deliver agreed objectives, targets, and performance outcomes within established timelines.Proven experience in a similar role or industry environment.Demonstrated ability to manage multiple priorities and meet deadlines.Experience working with relevant systems, tools, and technologies associated with the role.Strong communication, interpersonal, and stakeholder management skills.Ability to work independently as well as collaboratively within a team environment.Qualifications and ExperienceBachelor’s degree or Diploma Operations Management, Business Administration, or a related field (advantageous)Atleast 2–3 years in a supervisory or management roleExperience leading and supporting teams, including coaching, training, and managing disciplinary processesStrong understanding and enforcement of workplace health & safety regulations and product quality standards