Technical Support Manager

Why join us?

We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives .

At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed.

As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives.

About the Role

As a Technical Support Manager , you will join our multicultural and dynamic EUROW Technical Support organization and help shape how we support customers globally (excl. North America). You will lead our Technical Support team, creating a consistent, high-quality support experience while developing the people, processes, systems, and ways of working that enable the organization to grow.

This is a leadership role that combines people management, operational responsibility, and continuous improvement. You will work closely with colleagues across the business to strengthen team performance, improve support operations, and help translate broader organizational priorities into practical actions and results.

Our users have specialized and individual needs, so success in this role goes beyond response times and case volumes. You understand how to balance operational performance with service quality, sound judgment, appropriate resolution, and positive customer outcomes.

Please Note: This is a permanent, full-time, onsite role based in Östermalm, Stockholm. The preferred start date is March 2027 .

In This Role, You Will

- Lead, coach, and develop Technical Support teams through regular feedback, development planning, objective setting, and performance management.

- Create more consistent processes, systems, service standards, and ways of working across countries while allowing for relevant local requirements and ensuring effective day-to-day operations across EUROW markets (global, excl. North America).

- Help shape the future of the Technical Support organization by contributing to strategy, improving ways of working, and driving operational improvements.

- Help translate broader support strategies into practical operational and organizational improvement while helping teams navigate change and growth.

- Lead and support projects and improvement initiatives, including process development, system improvements, organizational changes, and integration activities.

- Use service data, customer feedback, and operational trends to identify priorities, improve performance, and balance efficiency with service quality and customer outcomes.

- Partner with stakeholders across Technical Support, Customer Service, Product & Development, Quality, Operations, IT, and other functions to improve collaboration.

Who You Are

You have experience with Technical Support, Product Support, an IT Help Desk, Service Desk, or a similar technical service environment with an interest in assistive technology products. You are familiar with technical troubleshooting environments and are comfortable working with teams that support software, hardware, and customer-facing technology solutions. You understand that effective support requires a combination of technical understanding, customer focus, operational awareness, and sound judgment.

You are a collaborative and approachable leader who communicates clearly, listens carefully, and builds trust across teams, countries, and cultures. You are pragmatic, adaptable, and comfortable helping teams succeed in an organization that continues to evolve. You may already have formal people management experience, or this may be your first manager role. More important is your ability to guide others, make thoughtful decisions, build strong relationships, lead change, and help teams perform at their best.

Just as importantly, you share our values of being Collaborative, Considerate, Curious, and Courageous. You communicate openly, approach new situations with curiosity, and contribute to a respectful environment where people can do their best work.

What We're Looking For

- Experience in Technical Support, Product Support, an IT Help Desk, Service Desk, or a similar technical service environment across multiple countries or regions.

- Experience leading, coaching, mentoring, or developing others, formally or informally.

- Experience improving processes, ways of working, or service delivery through leading projects, organizational change, or continuous improvement initiatives.

- Experience with any CRM, or case management tools, with the ability to use service data, reporting, and customer feedback to identify priorities and improvement opportunities.

- Strong communication and stakeholder management skills, with the ability to collaborate across functions, cultures, and levels of the organization.

- Experience supporting end users directly and understanding the importance of reliable support for people who use assistive technology to communicate.

- Professional English skills to communicate with stakeholders across multiple markets.

The following experience is valued but is not required:

- Previous people leadership experience.

- Experience supporting acquisitions or integrations initiatives.

- Experience with Salesforce and Microsoft Dynamics.

Apply today!

We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we’d love to hear from you.

Where we stand:

We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.

Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled