About this role
Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.
Join our fantastic team for Swedish Merchant team . Based in Hybrid environment 40 hours per week between Monday to Friday.
We provide in-depth training for this role but to help you be at your best we are looking for applicants with the following skills
- Fluent Language for Swedish, written and spoken & English is also required.
- Passionate about providing excellent customer service
- Computer literate to an intermediate level
- Organised, diligent, with attentive listening skills.
- Fast paced environment of variety of day-to-day workloads.
- We are seeking someone who is an outstanding multi-tasker with a flexible approach to daily tasks
- A problem-solving mindset.
- You will have previous Customer Service experience, either face to face or over the phone
Non-considerations for sponsorship:
Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.