About this role
What you'll do:
- Review assigned individual market performance in terms of Driver Management
- Work with cross functional teams like Driver Operations and Platform Growth to ensure sufficient quality supply
- Equip local market teams with standardized compliance playbooks and infraction governance protocols, ensuring consistent regional execution while supporting local operational nuances and protecting brand reputation.
- Support the strategy team in defining Service Quality framework by providing feedback from the markets
What you'll do:
- 5 years+ of experience in Operations or Platform Governance within a high-growth marketplace (e.g. Logistics, Food Delivery, or Ride-hailing)
- Strong stakeholder management and project management experience to drive and influence the success of cross-functional projects
- High proficiency in English and strong communication skills to translate complex problems into actionable plans across different regions
- Analytical and data-driven, must be comfortable using data and curious about facts, able to empathize with stakeholders from diverse backgrounds, and willing to dig deep and understand underlying root causes
- Ability to champion new processes from plan to close
- Positive, passionate, proactive, highly self-initiative, and attentive to details
- Candidate with less experience will be considered for Senior Associate position.
- Immediate availability is preferred