Senior Associate, Driver Service Management (Strategy & Analytics)

What you'll do:

- Define and govern regional Service Quality frameworks centered on driving strict compliance with Community Guidelines, ensuring a safer, fairer, and more reliable platform for all users and driver partners across markets.

- Establish and refine the regional service quality measurement system by standardizing infraction tracking—categorizing individual entries of driver misbehaviour by Infraction and Score to effectively monitor, manage, and reduce platform misconduct.

- Lead deep-dive analytics on regional infraction trends, operational failure points, and compliance metrics to identify systemic drivers of non-compliance and execute targeted quality interventions.

- Partner with Regional Product, Tech, and Operations teams to automate infraction detection, streamline driver retraining mechanisms, and build proactive product features that prevent misbehaviour.

What you'll need:

- At least 2 year of work experience in a business intelligence or data analytics role

- Strong proficiency in SQL

- Knowledge of data warehousing concepts a plus

- Experience using Tableau or other BI Tools for reporting and analyses

- Exposure with Operations or Platform Governance within a high-growth marketplace (e.g. Logistics, Food Delivery, or Ride-hailing) is highly preferred

- High proficiency in both English and Chinese

- Strong communication skills to translate complex problems into actionable plans across different regions