About this role
BIG REWARDS, BIGGER OPPORTUNITIES!
Earn competitive pay plus incentives while enjoying free daily meals, great benefits, and real career growth.
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Awesome perks await in #WeAreTGT: BGC!
- Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance
- Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
- Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture
- Vibrant City Location: Work in BGC, Taguig (Day Shift!)
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Ideal Candidate Profile
What You'll Bring (Experience)
- At least 3 years' experience supporting Australian operations in a sales, customer service, or customer support role.
- Proven experience in inbound sales, appointment setting, service booking, or customer support.
- Proficiency in CRM systems, Microsoft Office, and AI tools such as ChatGPT, Gemini, or Claude.
- A bachelor's degree in Business, Marketing, Communications, or a related field is preferred (or equivalent relevant experience).
- Experience in key account management, business development, scheduling, or logistics coordination is an advantage.
About You (Soft Skills)
- Excellent communication and interpersonal skills
- Strong customer service and problem-solving skills
- Well-organised with good time management
- Ability to work collaboratively in a team
- Adaptable with a proactive, can-do approach
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Your Impact Starts Here
- Answer inbound calls, emails, and online enquiries, and convert customer enquiries into confirmed service bookings.
- Recommend additional products and services that meet customer needs and support sales targets.
- Provide excellent customer service by responding to enquiries, resolving issues, and ensuring a positive customer experience.
- Schedule jobs and coordinate with the Operations Capacity (Logistics) Team and Territory Operations Managers to ensure services are delivered on time.
- Act as the main point of contact between the Philippine Business Centre and the Australian Operations Team to support smooth day-to-day operations.
- Keep customer information, bookings, and service records accurate and up to date using CRM and other business systems.
- Use CRM, AI tools, and other technology to improve efficiency and deliver better customer service.
- Work closely with other teams to achieve customer service, sales, and operational goals.
- Follow company policies, procedures, and quality standards, and carry out other duties as required.
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ABOUT US @ TGT GLOBAL
As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.
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