About this role
PROTECTION AND IMMUNITY, STARTING DAY ONE!
Grow your career while being supported with comprehensive HMO as early as your Day 1 with us!
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Awesome perks await in #WeAreTGT: EASTWOOD!
- Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
- Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
- Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
- Vibrant City Location: Work in Eastwood, Quezon City (Night Shift!)
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As a Technical Enablement Manager
You will serve as the technical bridge between Partner Success Managers (PSMs), Partners, Product/Development, and Product Specialists.
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Ideal Technical Profile
- More than 3+ years of required experience as a Technical Account Manager, Customer Success, Solutions Consultant, Implementation Consultation, Service Delivery, or related roles.
- Experience working within the Managed Service Providers (MSPs), SaaS, IT Automation, or SaaS technology environments.
- Experience delivery customer onboarding, enablement, or implementation programs.
- Experience presenting to technical and business stakeholders.
- Working knowledge of PSA, ITSM, automation, and AI-driven service management platforms.
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Your Impact Starts Here
Partner Onboarding & Implementation
- Lead partner onboarding, implementation, and platform adoption.
- Facilitate kickoff, planning, and onboarding sessions.
- Ensure successful transition to ongoing success management.
Technical Advisory & Partner Enablement
- Act as a trusted technical advisor to partners.
- Deliver training, best practices, and adoption guidance.
- Support automation and workflow optimization initiatives.
Quarterly Business Reviews & Adoption
- Provide technical insights and adoption recommendations during QBRs.
- Identify risks and opportunities to improve partner success.
Escalation & Product Coordination
- Manage technical inquiries and coordinate escalations.
- Liaise between Partners, Product, Development, and Success teams.
- Drive issue resolution and advocate for partner needs.
Cross-Functional Collaboration
- Maintain accurate records and support business objectives.
- Uphold company values, confidentiality, and collaborative teamwork.
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MORE THAN JUST A JOB
Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.
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