About this role
TAKE CHARGE, DRIVE EXCELLENCE!
Ensuring operational excellence through effective people management, client partnership, and continuous process improvement!
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A ViTALizing Career Begins in #WeAreTGT: BGC and EASTWOOD!
- Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance
- Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
- Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture
- Vibrant City Location: Work in BGC and EASTWOOD (Day Shift!)
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Ideal Candidate Profile
What You'll Bring (Experience)
- 5+ years of operations leadership experience , with at least 2 years as an Operations Manager
- Proven experience managing multiple teams and strategic client accounts
- Strong background in client management, workforce planning, and service delivery
- Experience leading TLs, ATLs, SMEs, and cross-functional teams
- Hands-on experience with process improvement projects and operational initiatives
- Strong exposure to site operations, facilities, and IT escalation processes
- Background in offshoring, BPO, or professional services is a plus
About You (Soft Skills)
- Strategic thinker with strong stakeholder and client advisory skills
- Confident leader who can manage complexity across multiple clients
- Data-driven and KPI-focused, with a solutions-oriented mindset
- Strong communicator — comfortable leading executive-level client discussions
- Highly organized, resilient, and able to manage competing priorities
- Proactive in driving engagement, retention, and continuous improvement
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Your Impact Starts Here
- Lead multiple teams and key client accounts , driving performance, engagement, and retention.
- Manage and develop Team Leaders, Assistant Team Leaders, and SMEs to achieve operational targets.
- Build strong client partnerships , serving as a strategic advisor on operational and people matters.
- Partner with clients on workforce planning, headcount, training, KPIs, and performance initiatives .
- Drive process improvements and operational innovation across multiple client accounts.
- Oversee site readiness, operational coverage, onboarding/offboarding, and disaster recovery escalations .
- Lead client business reviews and strategic initiatives , ensuring service quality and client satisfaction.
- Collaborate with HR, Finance, Sales, Facilities, IT, and other stakeholders to resolve issues and ensure seamless operations.
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ABOUT US @ TGT GLOBAL
As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.
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