Sales Development Representative

# Who are we?
Kapture CX is an AI-native, verticalized SaaS platform helping enterprises transform customer experience through AI-powered automation, intelligent workflows, and enterprise-grade technology. Founded in Bengaluru in 2014, Kapture has evolved from an enterprise customer support platform into an AI-first Agentic Operating System for Enterprises , bringing together AI Agents, human intelligence, and enterprise systems across voice, chat, email, messaging, and other channels. With 1,000+ enterprise clients across 18 countries , Kapture works with leading organizations including Unilever, Reliance, Coca-Cola, BigBasket, Meesho, Airtel Payments Bank, and Cathay Pacific . Headquartered in Bengaluru, Kapture also has offices across Mumbai, Delhi/NCR, USA, UAE, Singapore, Philippines, and Indonesia .
## What is this role all about?
As a Sales Development Representative , you will be at the forefront of Kapture’s growth identifying the right prospects, creating meaningful conversations, and building a strong pipeline across domestic and international markets . You will work closely with the sales team to identify business opportunities, engage decision-makers, qualify prospects, and create high-quality sales conversations that contribute directly to revenue growth.
## Sounds interesting?
Here’s what you will be doing:
- Identify and engage with key decision-makers across domestic and international markets.
- Research accounts, understand prospect needs, and identify relevant business opportunities.
- Generate, prospect, and qualify high-quality leads for the sales team.
- Schedule qualified meetings and meaningful conversations with prospective customers.
- Execute cold calling, email outreach, and other prospecting activities to build and strengthen the pipeline.
- Craft personalized and compelling sales emails tailored to different prospects and audiences.
- Understand customer trends, business challenges, and market opportunities to improve outreach effectiveness.
- Collaborate closely with Account Executives and the broader sales team to align on target accounts and business priorities.
- Maintain accurate prospect information, activity records, and pipeline data in the CRM.
- Consistently work towards defined activity, meeting, pipeline, and conversion targets .

## What does success look like in this role?
Success means consistently building a high-quality sales pipeline , creating relevant conversations with prospective customers, converting prospects into qualified opportunities, and contributing to revenue growth across domestic and international markets.
## What would make you a good fit for this role?

- You have 1–4 years of experience in Business Development, Sales Development, Inside Sales, or a similar role.
- You have excellent verbal and written communication skills in English .
- You are confident speaking with prospects and engaging with senior business stakeholders.
- You are comfortable with cold calling, email outreach, and proactive prospecting .
- You are target-driven, persistent, and comfortable working in a fast-paced environment.
- You can manage multiple prospects and opportunities while maintaining strong follow-through.
- You have a strong learning mindset and enjoy understanding customer problems and business needs.

What are the most critical skills for this role?

- Prospecting & Lead Generation – Ability to identify the right accounts and consistently build a qualified pipeline.
- Cold Calling & Outreach – Confidence in initiating conversations and creating interest with prospective customers.
- Communication & Persuasion – Ability to communicate clearly, understand prospect needs, and influence conversations.
- Sales Emailing – Ability to create concise, personalized, and compelling outreach messages.
- Qualification & Discovery – Ability to ask the right questions, identify business needs, and assess opportunity potential.
- Pipeline Management – Strong follow-up, organization, and CRM discipline.

You will have an advantage if you:

- Have experience working with SaaS, B2B technology, or software product companies .
- Have exposure to both domestic and international markets .
- Have experience selling or prospecting into enterprise accounts .
- Have worked with CRM platforms and sales engagement tools.
- Have experience working in a target-driven sales environment .
- Understand customer experience, automation, AI, CRM, or enterprise technology solutions.

Why should you be interested?

- Work with a high-growth, AI-native SaaS company with global exposure.
- Build hands-on experience across domestic and international markets .
- Learn enterprise prospecting, consultative selling, and modern SaaS sales practices.
- Work closely with experienced sales professionals and gain exposure to the complete sales cycle.
- Take ownership of building opportunities that directly contribute to Kapture’s growth.
- Grow your career in a fast-moving environment at the intersection of AI, SaaS, and enterprise technology .

## Does this sound like you?
If you enjoy starting conversations, discovering business opportunities, and turning prospects into meaningful sales conversations, we’d love to hear from you.