About this role
We are seeking a Loan Servicing Specialist to join our Loan Servicing Department in a fast-paced, high-volume environment. This role is responsible for supporting the ongoing servicing of loan accounts, maintaining accurate loan information, processing account activity, and assisting borrowers with servicing-related questions. The ideal candidate is detail-oriented, organized, and able to manage multiple priorities while providing accurate and timely service.
Key Responsibilities
- Maintain and update borrower and loan information within company systems
- Review loan accounts to ensure information, balances, and documentation are accurate
- Process and post payments, adjustments, fees, and other loan-related transactions
- Research and resolve payment discrepancies and account issues
- Respond to borrower questions regarding payments, balances, statements, and account information
- Review and process servicing-related requests and documentation
- Monitor loan accounts for outstanding items and follow up as needed
- Assist with payoff statements, payment histories, account statements, and other servicing documents
- Maintain accurate electronic loan files and supporting documentation
- Coordinate with internal departments to resolve loan or borrower account issues
- Ensure servicing activities are completed accurately and within established deadlines
- Follow company procedures and applicable loan servicing requirements
- Assist with reporting, audits, and special projects as needed
Qualifications
- High school diploma or equivalent required; some college coursework preferred
- Previous experience in loan servicing, mortgage lending, banking, real estate, or financial services preferred
- Proficiency in Microsoft Word, Excel, and Outlook
- Strong attention to detail and accuracy
- Strong organizational and time-management skills
- Ability to manage a high volume of accounts and multiple deadlines
- Strong written and verbal communication skills