About this role
WARRANTY IN ACTION!
Put your warranty expertise into action by managing claims, coordinating with suppliers, and delivering timely solutions!
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YOU DESERVE THE BEST - Enjoy these Perks!
- Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance
- Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
- Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture
- Vibrant City Location: Work fully on-site in BGC, Taguig (Day Shift!)
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Your Profile in Warranty Service
- Must have at least 2-3 years of relevant warranty support experience
- Ideally with experience/knowledge in PC/Computers
- Fluent in English, both written and verbal
- Proven excellence in phone and customer service manner and skills
- Good negotiation and persuasion skills (ideal)
- Good computer skills and a good knowledge in Microsoft Office applications
Your Human Touch
- Strong interpersonal skills, with the ability to listen, empathize, and communicate professionally
- Demonstrates integrity, honesty, flexibility, and a positive attitude, even under pressure
- Excellent time, task, and detail management; results-oriented and reliable with minimal supervision
- Team-oriented, adaptable, and maintains a neat, professional appearance
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YOUR DAY-TO-DAY TASKS
Customer support
- To provide a high level of support on warranty claims and process these claims via:
Supplier online portals
- Phone engagement with Suppliers
- Email engagement with Suppliers
- All warranty items transition through the entire Warranty system in a timely manner while meeting set KPI.
- Keeping all relevant information about the warranty item and its progress up-to-date in the warranty system so that the Customer Service team can receive all updates in a timely manner.
- To escalate Warranty concerns and demands to the appropriate warranty team leader or manager as necessary.
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#WeAreTGT in BGC: Great Place to Work® Certified™
As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.
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