Support Service Specialist

Job Requirements

We are looking to fill a Support Service Specialist position at Four Seasons Family of Companies. As a Support Service Specialist you are responsible for providing administrative and clerical support across multiple departments. The role is essential to keeping daily operations running smoothly through strong organization, communication and attention to detail.

THE BASICS:

· Schedule: Sunday - Thursday 9:30 am - 6:00 pm

· Location: Ephrata, PA

WHAT YOU DO:

· Provide administrative support to multiple departments across the organization

· Interact professionally with associates, vendors and customers through both one-on-one and group communication

· Answer phones, use the intercom system and manage email and fax communications

· Perform system updates and entries in WMS, GG putty, Microsoft Teams, and internal platforms

· Review UKG Ready timesheets for multiple departments, ensuring accuracy in scheduled, attendance and shift differentials

· Document attendance details, track infractions and communicate findings to department managers, including recommended follow-up calendars in Outlook

· Set up new hires in internal systems (WMS, InfoLink, VoCollect, StrongArm, Safework, IMV) and update training schedules and standard work hours in UKG Ready

· Purchase supplies from vendors as needed

· Support additional administrative tasks and cross-functional needs across departments

WHAT YOU BRING:

· 2+ years of administrative of office support experience preferred

· High school diploma or equivalent required

· String typing and data entry skills

· Proficiency in Microsoft Office (Excel, Outlook, Teams, etc.)

· Professional demeanor with strong communication skills

· Ability to multitask and support multiple teams in a fast-paced environment

WHAT WE OFFER:

· Comprehensive medical, dental, and vision coverage

· Earned wage access – flexible access to wages before payday

· Paid time off and holidays

· Flexible spending account for healthcare and dependent care

· 401(K) retirement plans with employer match

· Company life insurance and voluntary life insurance

· Short-term and long-term disability coverage

· Tuition reimbursement

· Wellness programs

· Employee assistance program, Success Coach, and more!

WHO WE ARE:

We are a family of companies that focus on wholesale produce distribution and logistics across the Mid-Atlantic and Northeast regions. We partner with local growers to bring fresh organic and conventional produce to our Lancaster County, PA facility. We grade and package fruits and vegetables, sending only the best with our drivers to deliver to independent retailers, natural food stores, and food co-ops.

We care about our associates and are committed to a healthy, diverse, and inclusive work environment. All employment decisions are made on a non-discriminatory basis, and without regard to sex, race, color, age, national origin, religion, disability, pregnancy or maternity, genetic information, ancestry, marital status, sexual orientation, gender identity, gender reassignment, citizenship status, military status, or any other similarly protected status under federal, state, and local laws.

Four Seasons Family of Companies participates in E-Verify. Four Seasons Family of Companies participa en E-Verify.