Support Service Assistant

Job Requirements

The Support Services Assistant will provide physical and clerical support primarily to the Café, Front Desk, Produce Market and Sales but may provide support in other departments within the Four Seasons Produce Family of Companies.

THE BASICS:

Schedule: Monday - Friday 6:00 am - 2:30 pm

Location: Ephrata, PA

Pay: $16.00/hr

WHAT YOU DO:

- Serve as a positive representative of the Four Seasons Family of Companies by consistently demonstrating professionalism, integrity, and a customer-focused approach.
- Provide physical, administrative, and clerical support to multiple departments as needed.
- Interact professionally and courteously with Four Seasons associates, customers, and other stakeholders.
- Responsibilities may include:
o Providing one-on-one and group support and communication.
o Answering and directing telephone calls.
o Operating the company intercom system.
o Sending and receiving email and fax communications.
o Entering and maintaining accurate information in applicable computer systems.
o Developing a working knowledge of produce operations and related production functions.
o Preparing reports and maintaining accurate documentation.
o Performing other duties and responsibilities as assigned.
- Create and maintain PowerPoint presentations and informational slides to support various departmental needs.
- Provide administrative support to the Sales department, including printing and slotting programs and related materials.
- Conduct daily reviews in UKG Ready to verify employee schedules and shift differentials for Warehouse 1st and 2nd shifts, Training, Inventory, Quality, Planning, and Packing 1st and 2nd shifts.
- Accurately document attendance information and maintain department-specific attendance trackers.
- Communicate attendance discrepancies, timesheet issues, required edits, applicable attendance infractions, and potential corrective actions to the appropriate managers in a timely and professional manner.
- Review timesheet information for accuracy and collaborate with managers to ensure appropriate corrections and follow-up actions are completed.
- Provide administrative support to Human Resources and other departments, including:
o Providing HR window support.
o Creating new-hire and training presentation slides.
o Creating and updating weekly Café menu slides.
o Scanning SLI/BOL documentation.
o Providing additional administrative assistance based on departmental needs.
- Maintain confidentiality and exercise sound judgment when handling employee, operational, and company information.
- Perform other duties and special projects as assigned by management.
WHAT YOU BRING:
- High school diploma or equivalent required
- Typing and keyboarding skills
- Computer skills, preferably experience using Microsoft Office
- Professional demeanor
- Strong verbal and written communication skills
- Strong interpersonal and organizational skills
WHAT WE OFFER:
- Comprehensive medical, dental, and vision coverage
- Earned wage access – flexible access to wages before payday
- Paid time off and holidays
- Flexible spending account for healthcare and dependent care
- 401(K) retirement plans with employer match
- Company life insurance and voluntary life insurance
- Short-term and long-term disability coverage
- Tuition reimbursement
- Wellness programs
- Employee assistance program, Success Coach, and more!

WHO WE ARE:

We are a family of companies that focus on wholesale produce distribution and logistics across the Mid-Atlantic and Northeast regions. We partner with local growers to bring fresh organic and conventional produce to our Lancaster County, PA facility. We grade and package fruits and vegetables, sending only the best with our drivers to deliver to independent retailers, natural food stores, and food co-ops.

We care about our associates and are committed to a healthy, diverse, and inclusive work environment. All employment decisions are made on a non-discriminatory basis, and without regard to sex, race, color, age, national origin, religion, disability, pregnancy or maternity, genetic information, ancestry, marital status, sexual orientation, gender identity, gender reassignment, citizenship status, military status, or any other similarly protected status under federal, state, and local laws.

Four Seasons Family of Companies participates in E-Verify. Four Seasons Family of Companies participa en E-Verify.