Contact Center Agent I

💼 Ready to Make a Difference from the First Call?
📞 Be the Friendly Voice Customers Can Count On!

Join Us as Contact Center Agent I – Remote Role | US

What’s in it for you?
🔹 Stay Connected: Answer incoming calls and assist customers with claim-related inquiries.
🔹 Own the Details: Accurately document information and maintain records across multiple systems.
🔹 Be Essential: Deliver exceptional customer service that helps keep the claims process moving smoothly.

At Crawford, every claim represents a person and a community we help rebuild. As a Contact Center Agent I, your communication skills, customer-focused mindset, and computer proficiency will help create a positive experience for every caller. No experience? No problem—entry-level candidates are welcome!

This is your chance to be part of the One Crawford family —where your work makes a real impact.

✨ Ready to launch your customer service career? Apply today and help us restore lives!

- Education equivalent to graduation from high school and supplemental experience with the MS Office Suite including Excel & Word.

- Customer service experience or equivalent combination of education & experience including inbound call center experience preferred.

- Ability to work in a team environment and/or independently.

- Ability to support multiple clients across various channels and utilizing multiple systems simultaneously in a fast paced environment.

- Good interpersonal skills.

- PC literate, including Microsoft Office products.

- Must be a competent typist.

- Strong customer service skills.

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