About this role
Responsible for reviewing all simple and complex processes for accuracy, and confers with management on process improvements and implements change.
- Bachelor's degree in any related course.
- At least two (2) years of quality assurance experience in the BPO / Shared Services Industry.
- Proficient in data entry, word processing, and spreadsheet applications.
- Effective communication skills, both in visual and written.
- Knowledge of tools, concepts, and methodologies of Quality Assurance and Control, Continuous Improvement.
- Basic knowledge on VBA or Macro Programming, Microsoft Visio, and Process Mapping skills.
- Understanding of statistics and databases.
- Critical Thinking - Ability to analyze information objectively to form judgment (data driven conclusions).
- Six Sigma certification/training is preferred.
- Keen attention to details.
- Ability to multi-task, prioritize and manage time effectively.
- Demonstrates excellent work ethics and focus on work, tasks, priorities and improving the Quality of the process.
- Interpersonal skills - Able to work independently and as a team member.
- Maintains high degree of professionalism and confidentiality.
- Makes decisions regarding the depth of testing required based on previous/common errors.
- Make decision if a client statement should be sent out or not.