OTC-Order Fulfilment Specialist (Singapore & Malaysia)

Job Requirements

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers, our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Our broad portfolio includes enterprise imaging IT, AI-powered decision support, as well as eHealth and patient engagement solutions. It comprises business intelligence, performance management tools and tele operations solutions, innovative cardiology IT, digital pathology as well as diagnostics IT and lab automation.

Then come and join our Malaysia team as OTC-Order Fulfilment Specialist (Singapore & Malaysia) and you will be responsible for managing end-to-end Order-to-Cash (OTC) processes across Singapore and Malaysia, with expertise in order fulfillment, inventory management, logistics coordination, and operational excellence. Collaborate closely with Sales, Finance, Customer Service, Product Specialists, warehouses, distributors, and logistics providers to ensure seamless supply chain operations, regulatory compliance, inventory availability, and exceptional customer service. Experienced in SAP transactions, inventory replenishment, purchase order and invoice management, controlled drug reporting, product hold administration, and operational process improvement to drive efficiency, accuracy, and business performance.

Your Role:

- You are responsible to ccoordinate with Sales, Project, Finance, Customer Service, and Product Specialist teams to ensure accurate project and operational records.
- You are responsible to manage customer account assignments and order fulfillment activities, including order confirmations, invoicing, and backlog monitoring through SAP.
- You are responsible to track and maintain Special Authorization Request (SAR) records and controlled drug transaction reports in coordination with warehouse operations.
- You are responsible to validate invoices and investigate or resolve pricing discrepancies.
- You are responsible to monitor order-related costs and process non-conformance costs with appropriate escalation.
- You are responsible to ssupport stock take activities, inventory control, and stock replenishment for customers and warehouses.
- You are responsible to coordinate Material Replenishment Planning (MRP), including stock forecasting and replenishment planning.
- You are responsible to process and post Goods Receipts (GR) in SAP for distributors and customers.
- You are responsible to Administer Product Hold (PHCT) activities and system updates.
- You are responsible to monitor and report products affected by Field Safety Corrective Action (FSCA) notifications.
- You are responsible to coordinate inbound and outbound shipments with freight forwarders and provide shipping documentation and delivery updates.
- You are responsible to manage import and export shipments for affiliates and third-party customers.
- You are responsible to pprovide operational support for customer service functions and business operation
- You are responsible to support internal stakeholders with product procurement and warehouse withdrawal requirements.
- You are responsible to handle ad-hoc ordering requests and prepare operational reports for internal and external customers.

Your qualification and experience:

· You obtained a minimum Diploma in Logistics & Operations Management / Supply Chain or related discipline

· You have prior working experience in distribution, trading or 3PL or 4PL multi-national environment

· You have prior working experience and knowledge of local and international logistics procedures, practice, and norms

· You have prior experience in medical diagnostics and/or healthcare would be a distinct advantage

· You have experience working with Oracle SAP system will be an advantage

· You are proficient in Microsoft Office Applications eg MS Excel, etc.

Your attributes and skills:

- SAP Operations & Order Management
- Supply Chain & Logistics Coordination
- Inventory Management & MRP Planning
- Invoice Validation & Purchase Order Processing
- Vendor & Freight Forwarder Management
- Regulatory Compliance (Controlled Drugs, FSCA, PHCT)
- Goods Receipt (GR) Processing
- Stakeholder Management
- Data Analysis & Reporting
- Customer Service & Operational Support

To find out more about the specific business, have a look at

Who we are:

We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.