Client Care Specialist - Hope, RI

Who we are

Hope Veterinary Care is Hiring a Full-Time Client Care Specialist!

Position Details

Role: Client Care Specialist Status: Full-Time Salary: Competitive and based on experience and skill set Schedule: 3-4 days per week with rotating Saturdays

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses.

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts.

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance.

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program.

Love Animals, Helping People, and Being the Person Who Keeps Things Moving?

Hope Veterinary Care is a small animal practice with a close-knit, three-doctor team dedicated to providing exceptional care to our patients and clients. We’re proud to offer a fun, professional, supportive environment where team members can grow while maintaining a healthy work-life balance.

We’re looking for a Full-Time Client Care Specialist to be the welcoming first point of contact for our clients. Whether you’re helping someone in person or over the phone, you’ll play an important role in making sure every client and pet feels cared for from the moment they connect with our team.

If you love animals, thrive in a fast-paced environment, and are passionate about veterinary care, you may have found your next opportunity.

Why Our Client Care Specialists Love Working Here

- Join a close-knit, three-doctor small animal practice

- Enjoy a schedule with no evening or Sunday hours

- Work in a fun, professional, and supportive environment

- Build meaningful relationships with clients and their pets

- Be part of a team committed to exceptional patient and client care

- Grow personally and professionally through mentorship and leadership opportunities

- Develop your skills while making a meaningful difference in the lives of pets and their owners

What Our Client Care Specialist Do

As a Client Care Specialist, you’ll be the first point of contact for our clients and help create an exceptional experience both in person and over the phone. You’ll:

- Handle client inquiries with warmth and professionalism

- Manage client accounts accurately and efficiently

- Schedule appointments and coordinate services

- Provide personalized care and support to clients and their pets

- Communicate clearly with clients and help support client education

- Promote responsible pet ownership through thoughtful communication

- Stay organized while managing multiple priorities in a fast-paced environment

- Collaborate with your teammates to support an efficient and positive client experience

What You’ll Bring

We’re looking for someone who cares deeply about pets, communicates confidently, and knows how to stay organized when the day gets busy. You’ll bring:

- A passion for pet welfare and a commitment to excellent care

- Exceptional communication skills

- An interest in client education and responsible pet ownership

- Strong organizational and time-management skills

- The ability to multitask, take initiative, and prioritize effectively

- A calm approach in a fast-paced, dynamic environment

- A trustworthy and friendly personality

- A team-oriented mindset

- The ability to work independently when needed

The Extras You’ll Actually Feel

At Hope Veterinary Care, professional growth isn’t just about learning how to do your job better. We believe in providing mentorship and leadership opportunities that help our team members continue developing both personally and professionally.

You’ll work alongside a close-knit team in an environment that supports growth while recognizing the importance of life outside the hospital. With no evening or Sunday hours, you can build a rewarding career in veterinary medicine without giving up every night and weekend.

Our goal is to help you become the best version of yourself while giving you the opportunity to make a meaningful impact on pets and the people who love them.

Benefits You Can’t Beat

Benefit eligibility may vary based on full-time or part-time status. Benefits designated as full-time only are subject to eligibility requirements.

Financial Benefits

- A flexible approach to compensation that reflects your skill set and future performance

- 401(k) matching & Roth Retirement Savings Plan

- Flexible Spending Account (full-time only)

- 529 Savings Plan

- Tuition Support Program (full-time only)

- Referral bonus program

Wellness Benefits

- Health insurance, including medical, dental, and vision (full-time only)

- Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)

- Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.

- Sick Time / Paid Time Off

- Free or discounted lab work for all employee pets

- Pet discounts on services and products

- Pet food discount program

Workplace Benefits

- Quarterly Team Rewards Bonus Program

- Professional development opportunities

- Continuing education allowance

- Uniform allowance

Lifestyle Benefits

- Six paid holidays (full-time only)

- Employee Assistance Program

- Employee discount program

Join Our Team!

If you’re passionate about veterinary care, love helping people and their pets, and want to contribute to a close-knit, mission-driven team, we’d love to meet you.

Bring your communication skills, compassion, organization, and willingness to grow. We’ll provide a supportive environment where you can continue developing your career while making a meaningful difference every day.

Come join the Hope Veterinary Care family and take the next step in your veterinary career. Apply today!

Diversity, equity, inclusion, and belonging are core values at Hope Veterinary Care and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by bringing different perspectives and ways of understanding and engaging with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, experience a true sense of belonging, and are empowered to reach their highest potential.