Director Process Excellence

Role Overview

The Director Regional Process Excellence is responsible for leading the planning, execution, and governance of high-impact, cross-functional strategic initiatives. Acting as a central coordination point, the Director ensures effective collaboration between headquarters, regional functional teams, Quality Service Center and Global competence Center. This role plays a key part in driving process harmonization, enforcing process improvements, project delivery, and enabling consistent, value-driven delivery across the organization.

Requirements & Qualifications

- 10+ years of experience in operations, commercial, business analysis, project/product management , with a proven track record in Process Excellence , including improvement, transformation, and performance management
- Mandatory understanding of process management principles and improvement methodologies (e.g., Six Sigma lifecycle, bundling, offshoring )
- Excellent communication and stakeholder management skills , with the ability to engage across all organizational levels and build global networks and collaborations
- Strong presentation skills , able to synthesize complex information into clear storylines and present confidently to senior management
- Proven experience in leading and motivating project teams to drive change and achieve regional goals , while managing multiple projects and balancing competing priorities
- Knowledge & proficiency with process improvement tools and technologies , including: Data analytics & visualization (e.g., QlikSense ) / Process mining (e.g., Celonis ) / Process mapping (e.g., ARIS, BPMN 2.0 ) / Process automation (e.g., RPA, Alteryx, Macros )
- Knowledge of product governance, rollouts , and operational support for systems such as SAP S/4HANA, Oracle, FIS3, ODM; HL system experience and maritime/shipping/terminal industry knowledge are a plus
- Proficiency in Microsoft Office Suite , particularly Teams, PowerPoint, and Excel
- Fluent in English (spoken and written)
- Willingness to travel occasionally; hybrid work setup available

Licenses / Certifications

- Lean Six Sigma Green or Black belt
- Project Management Professional (PMP)
- ITIL certification (IT Service Management)