Coordinator Customer Service

At Hapag-Lloyd, we will support the further development of your skills in our culturally diverse, stimulating environment as you help us grow our customer base. As the Coordinator of Sales Steering Imports, you will coordinate sales efforts to maximize both volume and contribution levels in the export and import trades and drive customer performance, quality, and satisfaction. In close alignment with the Trade Management department, you will establish new business opportunities and acceptable rates for customers that meet and exceed expectations.

Qualifications

- Associates Degree required and 2 years’ experience in the Maritime Industry preferred
- Convey information clearly over the phone and express patience, empathy and understanding with the voice alone.
- Ability to understand and communicate with people whose native language is different from your own.
- Ability to be polite when asking people to repeat, calm those who are angry and manage multiple calls effectively.
- Knowledge and understanding of most shipping terms, routing, schedules and the general practices of various countries, carriers, ports and terminals for job assignments.
- Prepared to clarify shipping terms unique to a location.
- Understand what Hapag Lloyd offers customers and what routes, equipment, rates and services are available.
- Use maps, atlases and other geographic reference materials.
- Know the nearest ports and terminals to customers or possess the ability to use references to find that information.
- Know the best mode of transportation for ground transport between customers and terminals.
- Understand specific customer’s goods, shipment requirements and practices.
- Understand special rates which might be assigned and know when to check with sales for possible special rate assignment.
- Use questioning to identify specific problems and related information.
- Logically determine the best approach to solving the immediate problem.
- Identify parties that need to be involved in tracing shipments and issues and make appropriate contacts to work out a reasonable solution.
- Proficient in MS Office (e.g. MS Teams, Excel, PowerPoint, etc.) and other software appropriate to work demands.
- This position is in the United States and requires eligibility to work in the United States and completion of the employment eligibility form required under federal law