Supervisor Customer Service

At Hapag-Lloyd, we Will support the further development of your skills in our culturally diverse, stimulating environment as you help us grow our customer base. As the Supervisor of Customer Service, the incumbent in this position oversees the day-to- day operations of a group of employees. This includes training and developing staff, assigning work, as well as interpreting and ensuring the consistent application of organizational policies. This person possesses and applies knowledge of the principles, practices, and procedures of a particular field of specialization. The Supervisor may initiate and communicate a variety of personnel actions, including the scheduling/ approving of overtime

- Associate degree in business, Logistics, or related fields
- Minimum 3 years' experience in the Maritime Industry or the equivalent combination of education and experience preferred.
- Convey information clearly over the phone and express patience, empathy and understanding with the voice alone.
- Ability to understand and communicate with people whose native language is different from your own.
- Ability to be polite when asking people to repeat, calm those who are angry and manage multiple calls effectively.
- Knowledge and understanding of most shipping terms, routings, schedules and the general practices of various countries, carriers, ports, and terminals for job assignments.
- Excellent written and verbal communication including active listening and report writing.
- Excellent organizational skills and attention to detail.
- Strong analytical, problem-solving, and math skills.
- Proficient using MS Office, Word, Excel, PowerPoint, Teams, and other software to meet work demands.
- This position is located in the United State and requires eligibility to work in the United States and completion of the employment eligibility form required under federal law upon hire.

WORKING CONDITONS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the incumbent is regularly required to sit, talk and hear. The incumbent regularly uses hands and fingers in the course of daily job duties, including the use of a personal computer. The vision requirement includes close Vision. May incur mental stress due to time deadlines. May need to lift up to 15 pounds at times.