About this role
At Hapag-Lloyd, we will support the further development of your skills in our culturally diverse, stimulating environment as you help us grow our customer base. As a Customer Solution Dispute specialist, the incumbent in this position oversees the investigation, research of disputes, and works closely with other departments to provide our customers with accurate information regarding their dispute. The incumbent will be responsible for direct customer communication, as well as assist in collection process. This person possesses and applies knowledge of the principles, practices, and procedures of a particular field of specialization.
- Bachelor’s degree in business, Logistics, or related fields
- Minimum 3 years’ experience in the Maritime Industry or the equivalent combination of education and experience preferred.
- Project management experience, high organization and time management skills
- Convey information clearly over the phone and express patience, empathy and understanding with the voice alone.
- Ability to understand and communicate with people whose native language is different from your own.
- Ability to be polite when asking people to repeat, calm those who are angry and manage multiple calls effectively.
- Knowledge and understanding of most shipping terms, routings, schedules and the general practices of various countries, carriers, ports, and terminals for job assignments.
- Excellent written and verbal communication, including active listening and report writing.
- Excellent organizational skills and attention to detail.
- Strong analytical, problem-solving, and math skills.
- Proficient using MS Office, Word, Excel, PowerPoint, Teams, and other software to meet work demands.
- This position is located in the United State and requires eligibility to work in the United States and completion of the employment eligibility form required under federal law upon hire.