Workers Compensation Underwriting Assistant

For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we’re a leading  commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.

We’re looking for an Assistant Underwriter to join our supportive Workers Compensation team. You’ll help customers and brokers, process policy updates and renewals, respond to enquiries and provide administration support. You don’t need previous insurance experience. We’ll provide training and support to help you build your knowledge and grow your career with us.

This is a permanent full-time role based in multiple locations across Australia.

What You'll Do
• Process policy updates, new business and renewals.
• Assist customers and brokers with their enquiries.
• Manage credit queries and follow up outstanding premiums.
• Prepare reports and provide administration support.
• Work closely with your team to deliver positive outcomes for customers.

What You'll Bring
• Previous customer service or people-focused experience, with a genuine passion for helping others.
• Strong verbal and written communication skills and the ability to build rapport with a diverse range of people.
• Excellent attention to detail and organisational skills.
• A proactive mindset, with the ability to adapt and learn in a fast-paced environment.
• Confidence using a range of systems and technology, with the ability to pick up new tools quickly.
• A collaborative approach and the ability to work both autonomously and as part of a team.

What We Offer
• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
*employment type eligibility criteria apply

Applications close: Monday 19 October 2026 11:59PM AEDT

Adjustments and Support 
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.