Order Processing Specialist

Job Title: Order Processing Specialist Job Description
The Order Processing Specialist serves as the primary point of contact for the sales team and their customers, ensuring all orders are handled quickly, accurately, and with a high level of service. This role manages order entry and processing, supports customer inquiries, and collaborates closely with internal departments to ensure timely and accurate order fulfillment. The position is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced, team-oriented environment within a long-established manufacturing company in the food service industry.
Responsibilities
- Serve as the first point of contact for the sales team and customers regarding orders, providing fast, friendly, and accurate assistance.
- Respond promptly to sales and customer inquiries via phone and email, ensuring clear and professional communication.
- Process customer orders and returns accurately and efficiently within the ERP and CRM systems.
- Assist customers and internal stakeholders with product information requests and order-related questions.
- Collaborate with accounting, purchasing, manufacturing, and logistics teams to expedite orders and resolve issues.
- Maintain detailed and accurate records of orders, returns, and customer interactions in the ERP/CRM system, including AS400.
- Proactively follow up with internal and external stakeholders to ensure satisfaction and resolve any outstanding concerns.
- Use Microsoft Office tools, including Excel, Word, and Outlook, to support daily order processing and communication tasks.
- Ensure consistent, dependable attendance and demonstrate flexibility to accommodate non-standard work hours when necessary.
- Adhere to all company safety regulations and procedures while working in the office and when interacting with other departments.
- Contribute to a supportive, team-focused culture by collaborating closely with other representatives and cross-functional teams.
- Maintain a positive, solutions-oriented attitude and a strong desire to learn and grow within the organization.
Essential Skills
- 13 years of experience in order processing, order entry, or customer service.
- 13 years of experience using ERP and CRM systems.
- 13 years of experience using Microsoft Office products, including basic Excel, Word, and Outlook.
- High school diploma.
- Proven ability to perform accurate order entry and order management tasks.
- Experience with ERP-based order processing and data entry.
- Strong customer service skills, including handling inquiries via phone and email.
- Proficiency with email communication in a professional setting.
- Comfortable using order processing and CRM systems on a daily basis.
- Excellent verbal and written communication skills.
- Strong critical thinking and problem-solving abilities.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Reliable, consistent attendance and willingness to support non-standard work hours as needed.
- Proficiency with Microsoft Office, including basic functions in Excel, Word, and Outlook.
- Strong attention to detail and accuracy in data entry and record keeping.
Additional Skills & Qualifications
- Experience in a manufacturing or business-to-business (B2B) environment is preferred.
- Experience with AS400 systems is a plus.
- Exposure to food packaging environments, including SQF and GMP practices, is an advantage.
- Familiarity with ERP and CRM platforms beyond AS400 is beneficial.
- Demonstrated ability to collaborate with accounting, sales, and warehouse teams.
- A positive attitude and a strong desire to learn and grow within the organization.
- Ability to adapt to changing priorities in a dynamic work environment.
- Interest in developing a long-term career with opportunities to move into other departments.
Work Environment
This role is 100% onsite in an office-based setting, working Monday through Friday from 8:00 a.m. to 5:00 p.m. The team operates in a cubicle-style office environment and maintains a close-knit, collaborative culture. You will work as part of a small team of three other representatives, for a total of four including the supervisor, and will interact frequently with Accounting, Sales, and Warehouse teams. The company is a long-established manufacturer serving the food service industry and emphasizes integrity, innovation, and craftsmanship. The environment is friendly, supportive, and team-focused, with strong employee retention and clear pathways for career growth into other departments. You must adhere to all safety regulations while on site. The organization offers a comprehensive benefits package, including medical, dental, and vision insurance; company-paid short-term and long-term disability; company-paid life insurance with voluntary life options; and a 401(k) plan with company match. Paid time off is available after 90 days. The company uses a modern payroll system and provides ongoing training and development opportunities to support your professional growth.
Job Type & Location
This is a Contract to Hire position based out of Waukegan, IL.
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Waukegan,IL.
Application Deadline
This position is anticipated to close on Oct 20, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.