Claims Technical Assistant

Chubb is currently seeking a Workers Compensation Technical Assistant I for our Southeast Region located in Alpharetta, GA.

As a member of the Workers’ Compensation Claim Team, this position is responsible for advanced technical support of the claim handling process and the delivery of superior customer service.

POSTION RESPONSIBILITIES:
• When necessary, assist with contacts for examiner so that appropriate compensability decisions can be made.
• Maintain active file diaries to ensure delegated tasks are completed.

• Understand jurisdictional benefit rates and payment deadlines to ensure compliance with state timeframes.
• Accurate documentation of claim activity within file notes.

• Produce quality documentation in an accurate and timely manner i.e. benefit notices, nurse and legal referrals, record requests, settlement documents.

• Respond timely and appropriately to internal and external customers on claim related issues.
• Adhere to state regulations for GA, MS, AL, TN, FL, SC, NC, VA, WV, DE, DC, MD and PA

• Adhere to Best Practice guidelines.

• Collaborate with appropriate resources to timely resolve issues.

• Manage an inventory of direct handle pension and/or lifetime medical files.

• Collaborate with peers in Region to ensure adequate coverage during vacations or absences.

• Superior customer service showcasing verbal, written and interpersonal skills.
• Aptitude for evaluating, analyzing and interpreting information.
• Effective time management skills which demonstrate the ability to multi-task and prioritize by accomplishing tasks and assignments.

• Adaptability to constantly evolving environments and demonstrable flexibility which meets or exceeds a state requirement or a customer’s expectation.

• Ability to work independently and efficiently while performing defined functions with minimal errors.   
• Basic understanding of the Workers’ Compensation and claim handling processes.  
• Proficient computer skills and extensive knowledge of the Microsoft suite of Office products including Outlook, Word, Excel and PowerPoint; knowledge of state EDI systems and or IAIABC practices a plus.

EDUCATION:
• Claim adjuster licenses in GA, FL, NC, SC, WV, and DE are preferred but not required at time of posting. Candidates must be eligible to apply for and obtain these licenses within 90 days of starting employment.

• College degree is a plus but not required.
• Prior workers compensation claims background preferred but not required.

• Medical terminology and bill payment knowledge is preferred but not required.