About this role
- Process daily insurance operations activities accurately and on time.
- Support policy administration tasks, including policy issuance, endorsement, renewal, and cancellation processing.
- Verify documents and data to ensure completeness and compliance with company procedures.
- Coordinate with internal teams, partners, and customers to resolve operational issues.
- Prepare and maintain operational records, reports, and supporting documents.
- Monitor workflow status and follow up on pending cases to ensure timely completion.
- Support service quality and operational control activities as assigned.
Education & Experience
- Bachelor’s degree in business administration, Insurance, Finance, or related field.
- At least 5 years of experience in insurance operations, policy administration, or related administrative work.
Technical Competencies
- Knowledge of insurance operations and policy administration processes.
- Ability to review and verify documents and data accurately.
- Proficiency in Microsoft Office, especially Excel and Word.
- Ability to prepare reports and maintain operational records.
- Understanding of compliance and internal control requirements
Behavioral Competencies
- Attention to detail.
- Strong responsibility and accountability.
- Good communication and coordination skills.
- Service-minded and customer-focused.
- Able to work under pressure and meet deadlines.
Team player with a proactive attitude.