FT Farfan Limited - Sales Coordinator

Job Purpose

To oversee and streamline the daily operations of the sales support team by coordinating cross-departmental efforts from quotation to final dispatch. The position secures client retention, drives business development support and assists with ensuring departmental sales targets are met effectively.

KEY RESPONSIBILITIES

- Coordinate the end-to-end processing of product and equipment orders, ensuring accuracy from quotation to final delivery.

- Process quotations, delivery notes and invoices in accordance with company pricing and approval policies

- Serve as the primary bridge between the sales team and key internal departments (Logistics, Finance, and Operations) to ensure product availability and reliable delivery timelines for clients

- Source quotations as well as procure various non-stock items from local and foreign suppliers.

- Ensure local purchase invoices and purchase orders are logged and forwarded to accounts payable department.

- Review delivery note report to ensure invoicing in accordance with company policy and provide status report to operations team monthly.

- Provide customers with product and service information.

- Assist with managing and updating the weekly sales pipeline and quotation log to ensure accurate revenue forecasting

- Oversee accurate data entry of quotations and invoices into customer portals, ensuring compliance.

- Conduct market research to track competitor pricing.

- Supervise and mentor the Industrial Customer Service Representative (CSR) to optimize and maintain a seamless order flow.

- Monitor and analyze telemarketing campaign to track performance metrics and improve lead conversion rates.

- Maintain and audit the CRM database to ensure data integrity.

- Assist with generating customer coverage reports weekly for analysis.

- Demonstrates active adherence to all relevant Health, Safety and Environmental (HSE) policies and procedures, while also promoting HSE awareness.

- Responsible for Team compliance as it relates to Health, Safety and Environmental (HSE) policies and procedures.

- Performs other related responsibilities that may be required to enhance the operations of the Company.

KNOWLEDGE & EXPERIENCE

- A minimum of five (5) CSEC/GCE O Level passes, including English Language and Mathematics.

- A minimum of two (2) years’ experience in Administration or a similar position.

- Proficiency in the Microsoft Suite of products.

KEY COMPETENCIES

- Excellent organizational skills.

- Team oriented.

- Excellent communication skills, both oral and written.

- Excellent interpersonal skills to bridge the gap between the client and internal teams.

- Displays a high degree of autonomy, proactive initiative, and accountability.

- Detail oriented.