About this role
Job Purpose
This entry-level position is responsible for performing basic, routine servicing and assisted diagnostics on heavy equipment, engine systems, and power generation units under direct supervision. The incumbent supports off-site callouts and shop maintenance according to OEM specifications while actively completing dealership-sponsored training to develop technical proficiency in equipment repairs and HSEQ practices.
KEY RESPONSIBILITIES
- Performs the basic, routine and required servicing of equipment according to the manufacturer’s specifications both in the shop and off-site under supervision.
- Assist with diagnosing and solving basic problems from non-technical descriptions of the problem both in the shop and off-site.
- Works offsite on scheduled callouts.
- Demonstrates the ability to perform research for the repairs of jobs including identifying parts required by part number.
- Completes dealership-sponsored training within the specified timeframe
- Maintains updated knowledge of product and industry trends and methods.
- Responds to Call-out duty 24 hours per day, 7 days per week.
- Maintains proper housekeeping practices both during and after job completion.
- Demonstrates active adherence to all relevant Health, Safety and Environmental (HSE) policies and procedures, while also promoting HSE awareness.
- Performs other related responsibilities that may be required to enhance the operations of the Company.
KNOWLEDGE & EXPERIENCE
- Possesses a certificate in a related field of practice.
- Minimum one (1) year experience in a related field of practice would be an asset.
- Understanding the operations, diagnosis and maintenance of heavy equipment would be an asset.
- Proficiency in the Microsoft Suite.
KEY COMPETENCIES
- Excellent interpersonal and communication skills both oral and written
- Strong customer service orientation.
- Strong organizational skills with the ability to multitask
- Team Oriented.