About this role
WHERE GREAT SERVICE MEETS GREAT PERKS!
Deliver great experiences while enjoying a supportive team culture, exciting engagement activities, and perks that make your workday better.
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YOU DESERVE THE BEST - Enjoy these Perks!
- Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance
- Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
- Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture
- Vibrant City Location: Work in BGC, Taguig (Day Shift!)
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Your Profile in Customer Service
- Must possess great communication and comprehension skills
- Has at least work in the same or related position for 1 year or more
- Experience handling blended support channels (voice, email, chat, and e-commerce platforms)
- Demonstrates effective people skills and sensitivities when dealing with others.
- Ability to work both independently and in a team environment.
- Has basic knowledge with PC hardware and components – highly advantageous.
- Has experience with AU Business (preferred but not required)
- Strong telephone communication management aptitude
- Amenable to work fully onsite in our BGC site (AU) Dayshift schedule
Your Human Touch
- Strong communication and interpersonal skills; able to listen, empathize, and engage customers professionally
- Maintains integrity, reliability, and a positive attitude under pressure
- Organized and detail-oriented; manages multiple tasks efficiently with minimal supervision
- Team player with a professional demeanor and adaptability in a fast-paced environment
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YOUR DAY-TO-DAY TASKS
Customer Support
- Maintain a professional, empathetic, and customer-focused approach in all interactions
- Respond promptly and accurately to customer inquiries across multiple channels
- Resolve customer concerns and complaints in a timely and effective manner
- Process orders, applications, and service requests with accuracy
- Document customer interactions, transactions, and feedback in the system
- Collaborate with internal teams to address customer needs and improve service delivery
- Provide insights to enhance customer service processes and overall experience
- Ensure high levels of customer satisfaction through quality support
- Multitask and manage multiple customer interactions across different platforms simultaneously
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#WeAreTGT in BGC: Great Place to Work® Certified™
As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.
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