Workplace Experience Ambassador 3

Job Title: Workplace Experience Ambassador 3 Job Description
The Workplace Experience Ambassador 3 serves as an onsite support technician and client-facing representative, responsible for setting up, operating, and maintaining high-end audio-visual equipment for live, virtual, and hybrid meetings and events within a large corporate facility. This role ensures that event spaces are configured correctly, equipment is presented professionally and operates safely, and that clients feel comfortable using the technology provided. The position involves regular coordination with event stakeholders, daily room refresh activities, and hands-on support before, during, and after events.
Responsibilities
- Set up, operate, and troubleshoot a variety of high-end audio-visual equipment for live, virtual, and hybrid meetings and events, ensuring smooth and professional execution.
- Ensure all equipment is functional, safely installed, and professionally presented, and help clients feel familiar and comfortable with the operation of any equipment they will use.
- Organize and execute daily floor activities to ensure timely setup, refresh, and removal of equipment and furniture in meeting, training, and event spaces.
- Configure tables, chairs, and other furniture according to event designs and room layout requirements for meetings, trainings, and special events.
- Deliver additional meeting equipment such as easels, flip charts, tables, and chairs to event spaces as requested.
- Perform daily floor operations and assist in the workflow of other technicians to support a coordinated and efficient event setup process.
- Collaborate with team members to establish clear and coordinated communication for the planning, scheduling, and management of events.
- Meet with guests and event organizers onsite to confirm their needs, verify that equipment setups are working properly, and provide responsive customer service.
- Attend venue and event planning meetings, including review of event orders and pre-event planning sessions, to understand requirements and prepare appropriate setups.
- Handle event setup and tear-down, including occasional loading and unloading of equipment, while maintaining safety and care in handling all assets.
- Operate different types of audio-visual equipment for both live and virtual events, adapting to various formats and technical requirements.
- Maintain proper security, storage, and transportation practices for all audio-visual and event equipment.
- Participate in physical inventory count processes for equipment and supplies as requested.
- Lift and move equipment and furniture up to approximately 20 pounds, typically working in pairs and requesting assistance when needed.
- Walk extensively throughout an approximately 800,000 square foot facility to support event setups and room refresh activities.
- Work some evening and weekend hours as required to support events and special functions.
Essential Skills
- 35 years of customer service or hospitality experience (preferred), demonstrating strong client-facing and service-oriented capabilities.
- 35 years of audio-visual experience (preferred), including hands-on operation and basic troubleshooting of AV equipment.
- Advanced problem-solving skills, with the ability to diagnose and resolve technical and logistical issues quickly in a live event environment.
- Ability to safely use and work with high-end audio-visual equipment, including tasks that may require working from ladders.
- Capability to lift and move up to approximately 20 pounds and perform frequent walking and physical activity throughout the workday.
- Strong communication and people skills, with the ability to interact professionally with clients, guests, and internal teams.
- Demonstrated coordination and organizational skills to manage multiple events, setups, and room refresh activities efficiently.
- Basic maintenance skills related to the care, handling, and storage of audio-visual and event equipment.
- Ability to work across multiple campus locations as needed, adapting to different venues and setups.
- Commitment to compliance with company standards and procedures, including equipment security and safety protocols.
Additional Skills & Qualifications
- Experience in project management or event coordination, supporting planning, scheduling, and execution of meetings and events.
- Strong administrative support skills, including tracking equipment, documenting setups, and following event orders.
- Prior experience in large facility or campus environments, navigating multiple floors and buildings to support events.
- Comfort with hybrid meeting and event formats, including live, virtual, and combined setups.
- Ability to work collaboratively within a technical support team and contribute to a positive, service-focused workplace culture.
- Audio-visual (AV) experience beyond the preferred minimum is a plus, particularly with complex or high-end systems.
Work Environment
This role is based onsite in a large corporate facility of approximately 800,000 square feet, with free parking available. The standard shift runs from 8:00 a.m. to 4:30 p.m., with potential overtime opportunities, especially for event setup and support. Some evening and weekend work is required to accommodate meetings and special events. The work environment is highly active and event-driven, involving extensive walking throughout the facility, frequent room reconfigurations, and regular interaction with clients and guests. Team members work with high-end audio-visual equipment and may use ladders for certain tasks, following safety and compliance guidelines. The position may require supporting multiple campus locations, offering variety in event spaces and setups. The culture emphasizes professional client service, teamwork, clear communication, and careful handling, storage, and security of equipment.
Job Type & Location
This is a Contract position based out of Charlotte, NC.
Pay and Benefits
The pay range for this position is $10.00 - $10.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Charlotte,NC.
Application Deadline
This position is anticipated to close on Oct 12, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.