Ar/collections

Job Title: Commercial Collections and Accounts Receivable Specialist Job Description
This role focuses on customer engagement and end-to-end accounts receivable management within a dynamic, growth-oriented environment. You will serve as the primary point of contact for customers after acquisition or onboarding, ensuring accurate account setup and billing, resolving issues that impact payment, and driving timely collections on a commercial portfolio tied to merger and acquisition activity. The position requires a strong understanding of the contract-to-cash lifecycle, the ability to navigate multiple billing and ERP platforms, and a customer-first approach to maintaining positive relationships while achieving collection goals.
Responsibilities
- Serve as the primary point of contact for customers following acquisition or onboarding to validate account setup and confirm billing accuracy.
- Proactively reach out to customers after the first invoice to confirm receipt, validate contact information, and discuss payment timelines and expectations.
- Manage a portfolio of commercial accounts receivable tied to merger and acquisition activity, resolving legacy account discrepancies and supporting seamless integration.
- Place and receive customer calls related to past-due balances, delivering professional, courteous, and solutions-oriented service.
- Identify and resolve barriers to payment, including incorrect contacts, missing purchase orders, incomplete tax documentation, or system setup errors.
- Negotiate and document payment arrangements or settlements when necessary, ensuring clear terms while maintaining strong customer relationships.
- Partner closely with Sales, Billing, Customer Success, and Integration teams to support smooth customer transitions and align expectations across functions.
- Provide insights and feedback to internal teams to improve onboarding processes and reduce future accounts receivable issues.
- Escalate unresolved or high-risk accounts with thorough documentation, clear analysis, and recommendations for next steps.
- Maintain detailed and accurate documentation of customer communications, issue resolutions, and payment commitments in internal platforms such as GetPaid and Salesforce.
- Assist with unapplied cash efforts by identifying unmatched payments and collaborating with internal teams to apply cash correctly.
- Conduct skip tracing when contact with a customer has been lost in order to re-establish communication and progress collection efforts.
- Review and analyze aging reports to prioritize collection activities and monitor portfolio performance.
- Support reconciliation of customer accounts to ensure that invoices, payments, credits, and adjustments are accurately recorded.
- Contribute to continuous improvement initiatives related to collections, billing, and accounts receivable processes.
Essential Skills
- Minimum of 5 years of experience in accounts receivable collections, including commercial or B2B portfolios.
- At least 2 years of experience specifically in commercial collections or B2B accounts receivable.
- At least 2 years of experience in account reconciliation.
- Strong understanding of billing processes, customer onboarding, and the full contract-to-cash lifecycle.
- Hands-on experience with collections, accounts receivable, reconciliation, accounting, invoicing, cash application, and aging report analysis.
- Proficiency with Microsoft Office Suite for daily reporting, documentation, and analysis.
- Experience using systems such as GetPaid, Salesforce, SAP, or similar ERP and AR platforms.
- Proficiency with billing portals and related online payment or invoicing systems.
- Experience with B2B collections, including making collection calls and handling past-due balances.
- Strong credit analysis skills to assess risk and support informed collection strategies.
- Excellent communication and interpersonal skills with a clear customer-first mindset.
- Ability to influence resolution outcomes and foster strong working relationships with internal teams and external customers.
- Organized, self-motivated, and capable of managing a high-volume accounts receivable portfolio effectively.
Additional Skills & Qualifications
- College degree or equivalent professional experience in a related field such as finance, accounting, or business.
- Experience in collections customer service, balancing firm collection practices with a professional and empathetic approach.
- Demonstrated ability to work collaboratively with cross-functional teams including Sales, Billing, Customer Success, and Integration.
- Strong documentation skills for recording customer interactions, agreements, and resolutions in multiple systems.
- Comfort working in environments undergoing growth and change, particularly those influenced by merger and acquisition activity.
- Interest in contributing ideas and feedback to improve onboarding and accounts receivable processes over time.
Work Environment
This is an in-office position in a collaborative team environment where colleagues work closely together and support one another. The organization is experiencing significant growth, creating opportunities to expand responsibilities and advance your career. You will work with a variety of technologies and platforms, including Microsoft Office, ERP and AR systems such as SAP, GetPaid, Salesforce, and various billing portals. The culture emphasizes teamwork, professional development, and recognition. While traditional bonuses are not currently offered, there is an internal points-based recognition program under review that allows team members to redeem points in an online store for items ranging from everyday goods to larger rewards such as travel experiences.
Job Type & Location
This is a Contract to Hire position based out of Scottsdale, AZ.
Pay and Benefits
The pay range for this position is $28.50 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Scottsdale,AZ.
Application Deadline
This position is anticipated to close on Oct 22, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.