DWM Water Field Service Representative I (OCCBS)

Posting expires: October 18, 2026

Salary range: $42,582

General Description and Classification Standards

Performs the physical connecting and disconnecting of water supply to customers; reads water meters for service account initiation and termination; performs related work as required. This is the entry level for this job family. Individuals entering this level must already possess the basic knowledge of the work and the required motor skills and physical capabilities to carry out basic tasks. Typically performs the simplest pertinent tasks, assists higher level workers in more complex jobs, prepares or puts away tools. Position may be part of an apprentice program; position may be classified as an Apprentice if such a program/class exists.

Position is distinguished from a semi-skilled laborer in that this position routinely uses tools appropriate to higher level skilled positions.

Supervision Received

Works under minimal supervision may assist in training orienting or observing lower-level associate, apprentice, or semi-skilled employee in the group.

Essential Duties and Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive may perform other duties as assigned

Locates and/or traces service lines and stop boxes as requested by customer plumber, public utility, or other outside agency.

Operates computerized electronic meter reading equipment to provide readings for billing and otherwise determining water usage, as well as to determine the presence of leaks.

Investigates water leaks and low-pressure problems to determine source and determines corrective action needed to remedy problem inspects various customer owned water facilities for rules and regulations compliance.

Advises customer of necessary corrections ensures repairs are made in a timely fashion grants variances to regulations and terminate service for failure to comply.

Performs various inspection and testing activities to assure new facilities can be accurately located and are leak free.

Interprets blueprints, sketches, and written or oral instructions. Request locations of lines and cables of other utilities. Documents work activities and prepare reports both manually and with a computer.

Maintains and performs minor repairs of electronic equipment to ensure their proper function.

Decision Making

Follows standardized procedures and written instructions to accomplish assigned tasks.

Leadership Provided

None. May oversee temporary or contract workers as needed.

Knowledge Skills and Abilities This is a partial listing of necessary knowledge skills and abilities required to perform the job successfully it is not an exhaustive list.

- Knowledge of the operation of the water distribution system and how various issues may affect customers;
- knowledge of data available for field use in various distribution record systems;
- knowledge of requirements of cross connection control, devices used, and their installations;
- knowledge of water utility rules and regulations for customers, and skill in their application.
- Proficient analytical/decision making skills;
- skilled in operating electronic leak detection and locating equipment to accurately locate leaks and underground infrastructure;
- skilled in utilizing fault locating equipment to pinpoint tracer failures.
- Ability to build and maintain good working relationships with staff members and the public;
- ability to communicate effectively verbally and in writing;
- ability to operate a motor vehicle

Minimum Qualifications-Education and Experience

- High school diploma or general equivalency diploma (GED)
- One (1) year of work experience in a water distribution system

Preferred Education and Experience

High school diploma or general equivalency diploma (GED) and 3 years of work experience in a water distribution system.

Licensures and Certifications

Valid state of Georgia driver’s license required.

Essential Capabilities and Work Environment

Required physical lifting and sensory capabilities are requirements to perform the job successfully typical environmental conditions associated with job

It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.