Technician

Job Description – AMC Technician (HVAC)

Job Description
AMC Technician – HVAC
Position Details
Designation: AMC Technician – HVAC
Department: Engineering / Maintenance
Employment Type: Full-Time
Reports To: HVAC Engineer / Maintenance Manager / Site Supervisor

Job Purpose
Responsible for installation support, preventive maintenance, breakdown maintenance, troubleshooting, and servicing of HVAC and air-conditioning systems at customer or plant sites under Annual Maintenance Contracts (AMC). The technician will ensure reliable, safe, and energy-efficient operation of HVAC equipment.

Key Responsibilities
Carry out preventive and breakdown maintenance of HVAC and air-conditioning systems.

Inspect, service, troubleshoot, and repair HVAC equipment as per AMC schedules.

Handle maintenance of AHU, FCU, split AC, cassette AC, package AC, VRF/VRV, chillers, cooling towers, pumps, and ventilation systems, as applicable.

Check refrigerant pressure, temperature, airflow, electrical parameters, and system performance.

Perform refrigerant charging, leak detection, recovery, and related HVAC servicing activities.

Clean and maintain filters, coils, drain trays, blowers, condenser units, and other HVAC components.

Troubleshoot electrical and control-system faults in HVAC equipment.

Check compressors, motors, contactors, relays, capacitors, thermostats, sensors, and control panels.

Identify abnormal noise, vibration, temperature, pressure, and performance issues.

Attend customer complaints and respond to breakdown/service calls within agreed AMC timelines.

Maintain service reports, preventive-maintenance checklists, breakdown reports, and equipment history.

Coordinate with supervisors and customers regarding maintenance schedules and equipment status.

Ensure proper use and maintenance of tools, testing instruments, and safety equipment.

Maintain adequate stock of commonly required spare parts and consumables.

Follow electrical, HVAC, EHS, and refrigerant-handling safety procedures.

Support installation, commissioning, modification, and replacement of HVAC equipment when required.

Identify recurring failures and report root causes to the supervisor/engineer.

Maintain good housekeeping and follow site-specific safety and access procedures.

Technical Skills
HVAC preventive and breakdown maintenance

Refrigeration cycle knowledge

Compressor and condenser troubleshooting

AHU / FCU maintenance

Split, cassette and package AC servicing

VRF/VRV systems

Chiller and cooling-tower basics

Refrigerant charging and leak testing

Electrical troubleshooting

Control panel and thermostat troubleshooting

HVAC measuring instruments

Preventive-maintenance procedures

Basic knowledge of BMS/DDC controls is an advantage

Qualification
ITI / Diploma in Refrigeration & Air Conditioning (RAC), HVAC, Electrical, or Mechanical.

Relevant HVAC technician certification is preferred.

Experience
2–5 years of relevant experience in HVAC maintenance/service.

Experience in AMC, commercial buildings, factories, hospitals, hotels, malls, offices, or industrial facilities is preferred.

Key Performance Indicators (KPIs)
Preventive-maintenance completion rate

Breakdown response and resolution time

Equipment uptime

Repeat breakdown reduction

Customer satisfaction

AMC complaint closure time

Safety compliance

Service-report accuracy

Spare-parts and consumables control

Personal Competencies
Good troubleshooting and problem-solving skills

Customer-service orientation

Ability to work independently at customer sites

Good communication and reporting skills

Safety-conscious approach

Ability to work in shifts/on-call when required

Teamwork and discipline

Tools & Equipment
Technician should be familiar with the use of multimeter, clamp meter, manifold gauge, vacuum pump, pressure gauges, temperature meters, insulation tester, leak-detection equipment, and standard HVAC hand tools