About this role
At Rapido Solutions Group , we connect fast-growing U.S. companies with top global talent. From Guadalajara and León , we create career opportunities that bridge Mexico and the U.S. logistics industry.
We value diversity, joy, and passion , fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work , offering wellbeing programs, social initiatives, and real career growth.
Location: Leon
Schedule: Monday to Friday 09:00-17:00
Additional Benefits:
- $1,000 MXN grocery vouchers
- $500 MXN punctuality bonus
- 4% saving fund
English Level: B2 Intermediate
Salary : $13,000 MXN gross
The AR Support Specialist provides administrative and operational support to the Accounts Receivable team, with a primary concentration on invoicing and managing customer billing activity. This position is responsible for ensuring invoices and supporting documentation are submitted accurately and timely, monitoring invoice statuses, and communicating billing issues to the appropriate AR team members for resolution.
Key Responsibilities
● Process and submit customer invoices through various 4PL and customer-specific billing portals, including MercuryGate, ServiceChannel, Cass, and other designated systems.
● Accurately enter all required billing information, including invoice numbers, invoice dates, freight charges, accessorial charges, reference numbers, and other customer-required information.
● Verify that invoice amounts and billing details submitted through customer portals accurately match internal billing records.
● Upload all required supporting documentation, including customer invoices, Proofs of Delivery (PODs), Bills of Lading (BOLs), receipts, accessorial documentation, and other required shipment records.
● Confirm successful invoice submission and, when available, verify that invoices have been received or accepted within the customer's portal.
● Monitor invoice statuses within 4PL portals and identify invoices that have been rejected, disputed, placed on hold, or otherwise require additional attention.
● Promptly communicate rejected, disputed, or on-hold invoices to the appropriate Accounts Receivable team member for follow-up and resolution.
● Identify and communicate billing issues such as rate discrepancies, missing documentation, incorrect or missing reference numbers, and other invoice exceptions to the AR team.
● Maintain accurate daily records of invoices submitted through customer portals.
● Provide the AR Manager with a daily report of invoice submission activity and any outstanding issues requiring follow-up.
Key Skills & Qualifications
● Strong attention to detail, organization, and time-management skills.
● Ability to manage a high volume of invoices and documentation efficiently.
● Comfortable navigating multiple customer portals and learning new billing systems.
● Basic understanding of invoicing, accounts receivable, and transportation documentation preferred.