About this role
Purpose-Driven Work. Exceptional Benefits. Lasting Community Impact.
DESCRIPTION
Make an Impact. Build Your Career. Change Lives.
At Diversus Health, every team member plays a vital role in improving access to behavioral health care for individuals and families throughout our community, including underserved and vulnerable populations. When you join our team, you become part of a mission-driven organization dedicated to removing barriers to care, promoting recovery, and creating healthier communities.
Whether your passion is clinical care, crisis services, operations, administration, leadership, or support services, you'll have the opportunity to make a meaningful difference while building a rewarding and fulfilling career.
Why Join Diversus Health?
Public Service Loan Forgiveness (PSLF) Eligible Employer*
Tuition Reimbursement Opportunities
Comprehensive Medical, Dental, and Vision Coverage
401(k) with a 4% Company Match
Generous Paid Time Off, Sick Leave, and Paid Holidays
Employee Assistance Program (EAP)
Employer-Paid Life Insurance, AD&D, and Long-Term Disability Coverage for Eligible Employees
Professional Development and Continuing Education Support
Career Growth and Advancement Opportunities
Collaborative, Mission-Driven Culture
Meaningful Work Serving Underserved and Vulnerable Members of Our Community
Benefits, eligibility requirements, and plan details are outlined in the Benefits Overview brochure. In the event of any discrepancy, the official plan documents govern.
Job Summary:
Responsible for responding to clients who arrive at Diversus Health Walk in Center and persons whose lives are disrupted or complicated by mental illness, behavioral disturbances, substance abuse issues or inability to function or maintain in the community. Provide professional and clinical triage services to mental health and substance using clientele, to include referring to licensed evaluators and mobile crisis response. Work as part of a multidisciplinary team to provide referral, intervention or screening, through primarily in-person communication with some phone contact.
Essential Functions:
Is the point of contact for the client and assists with identifying and connecting clients with immediate and ongoing needs.
Maintains working knowledge of community resources and acts as a broker between clients, the community and caregivers.
Works as part of a multidisciplinary team to provide referral, intervention, and/or screening.
Facilitates identification of client needs and concerns; providing client feedback, resources, and referrals as needed.
Facilitates communication with clients internal and external service providers (emergency departments, family, schools, inpatient facilities) to ensure care is coordinated effectively and efficiently.
Collaborates with clinical team to adequately assess and de-escalate clients in crisis when necessary
Provides client care to include but not limited to greeting, checking in, screening, assessing, follow-up calls, and referring as needed for clients at the walk-in center.
Documents all client interactions in accordance with agency, state and federal requirements.
Other duties as assigned.
Qualifications
Knowledge/Skills/Abilities:
Bachelors Degree in a behavioral health or healthcare related field or equivalent experience.
One year of volunteer or professional experience in the behavioral health field, preferred
Desire to work with people who have mental illness
A thorough understanding of systems of care and the interconnection of physical and behavioral health
Adaptable to differences in organizational cultures (primary care, substance use, social services, etc.)
Ability to take initiative and use critical thinking to solve problems independently
Excellent verbal and written communication skills and can easily build rapport
Proficient in Microsoft word and Excel and can type at least 25+ w.p.m.