About this role
POWER YOUR IT CAREER WITH A GROWING MSP TEAM!
Work with Microsoft 365, Active Directory, and modern IT environments while enjoying Day 1 HMO, free daily meals, and outstanding career growth opportunities.
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Awesome perks await in #WeAreTGT: Eastwood!
- Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
- Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
- Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
- Vibrant City Location: Work in Eastwood (Day Shift!)
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As an IT Support Engineer...
You'll be responsible for providing comprehensive technical support to our MSP partners and their clients.
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Ideal Technical Profile
- More than 2+ years of required experience as a Customer Service or similar technical support role
- Knowledge in Ticketing CRM
- Basic Intermediate knowledge in Active Directory, O365 or any cloud services provider
- Strong desktop knowledge (Windows 11)
- Diagnose and rectify WAN and LAN issue, including ADSL based technologies
- Practical experience in PC hardware repairs is a advantage
- Ability to multi-task and adapt to change quickly
- Service awareness of all organizations key service for which support is being provided.
- Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.
- Strong problem-solving and decision-making skills.
- AMENABLE TO WORK ONSITE: Eastwood Day Shift
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Your Impact Starts Here
Incident Management and Ticket Resolutions
- Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software
- Additional general administration tasks
Monitoring and Management of System Alerts
- Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.
Other key responsibilities
- Documentation and knowledge sharing
- Communication with customers
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MORE THAN JUST A JOB
Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.
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