About this role
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com (https://www.lenovo.com), and read about the latest news via our StoryHub (https://news.lenovo.com/).
## Job Responsibilities
1. Conduct complex enterprise-level ServiceNow system implementation projects, independently undertake core development work, and ensure the smooth delivery of project functions. 2. Develop and optimize ServiceNow platform functions based on JavaScript, Glide API, Scripted REST APIs and other advanced platform scripting technologies to meet enterprise business demands. 3. Design and implement reliable integration solutions between ServiceNow and external systems through REST, SOAP protocols and MID Server, and complete system docking and data interaction work. 4. Implement and iterate ServiceNow AI capabilities including Now Assist, Predictive Intelligence, Virtual Agent and AI Search, and build AI-driven business automation scenarios. 5. Carry out system performance tuning and code review work, standardize development specifications, and provide technical guidance and mentoring for junior developers to improve the overall team development quality. 6. Combine LLM integration and prompt engineering technologies to explore and land innovative AI automation use cases based on the ServiceNow platform.
## Job Requirements
- 3~5 years of hands-on ServiceNow development experience
- Proficient in JavaScript, Glide API, Business Rules, Script Includes, and Client Scripts
- Experience configuring and customizing ITSM modules (Incident, Problem, Change, Request)
- Skilled in building workflows, Flow Designer flows, and catalog items
- Familiar with REST/SOAP integrations and third-party system connectivity
- Basic understanding of AI/ML concepts and experience with ServiceNow AI features (e.g., Predictive Intelligence, Virtual Agent, Now Assist)
- Able to troubleshoot, debug, and resolve platform issues independently
- ServiceNow Certified System Administrator (CSA) required; CAD is a plus