Salesforce Business Systems Analyst - Contractor

Salesforce Business Systems Analyst - Contractor

Role Overview

We are looking for an experienced
Salesforce Business Systems Analyst. This role combines business analysis,
Salesforce administration, solution design, project coordination, production
troubleshooting, testing, release support, and ongoing enhancements related to
sales and marketing processes.

The Salesforce Business Systems Analyst
serves as a bridge between business stakeholders and technical teams,
supporting Lead-to-Opportunity processes and collaborating closely with Product
Management, RevOps, Marketing, Sales, Data, and Engineering teams.

Key Responsibilities

● Translate business requirements
into clear Salesforce solutions and implementation plans.

● Enhance Salesforce functionality
using flows and other declarative capabilities of the Salesforce platform using
Salesforce best practices.
● Monitor Salesforce platform
performance and errors

● Serve as the Tier 1 Support
resource to review and triage user reported issues.

● Perform Unit Testing / Functional
testing and support business stakeholders with UAT.

● Perform data fixes and bulk record
updates.

● Investigate, perform root-cause
analysis, and resolve Salesforce production issues involving automation,
validation rules, Flows, Apex, permissions, integrations, and data
synchronization.

● Analyze existing business
processes, Salesforce configurations, Flows, and Apex code to understand system
behavior and identify required changes.

● Analyze integrations and data
synchronization issues involving Salesforce and external systems.

● Participate in solution design
discussions and evaluate the potential impact of proposed changes.

● Identify process gaps,
dependencies, risks, and opportunities for improvement.

● Create / maintain process and
solution documentation

Required Skills and Experience

● 3-5 years of experience as a
Salesforce Business Systems Analyst, Salesforce Administrator, or a similar
role.

● Strong Salesforce administration
and configuration experience.

● Strong understanding of Salesforce
Flows, automation, permissions, validation rules, and data management.

● Experience gathering, analyzing,
and documenting business and system requirements.

● Ability to translate business
needs into scalable Salesforce solutions.

● Experience troubleshooting complex
Salesforce processes and production issues.

● Experience supporting
Lead-to-Opportunity and sales and marketing processes, including Lead and
Contact routing, deduping, merging etc.

● Ability to read and analyze Apex
code strongly preferred.

● Experience with data management,
testing, User Acceptance Testing, and release support.

● Strong documentation,
communication, analytical, and problem-solving skills.

● Ability to coordinate work across
business and technical teams and operate independently.

Systems/Tools Experience:

Required :
Salesforce (especially Sales Cloud), Salesforce Data Loader, Salesforce
Workbench, Salesforce Flow Builder

Preferred :
LeanData,Marketo,Snowflake,Copado, Jira,ServiceNow

Salesforce Certifications:
Required:
Salesforce Certified Administrator

Preferred:
Salesforce Advanced Administrator, Salesforce
Application Builder, Salesforce Sales Cloud Consultant, Platform Developer - I