About this role
About Viya:
Viya is the UAE’s leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region’s first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel.
As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Dedicated to innovation, sustainability, and excellence, Viya connects communities to extraordinary experiences and continues to shape Dubai and the UAE as global destinations for sport, leisure, and lifestyle.
JOB DESCRIPTION
Position : F&B Operations Manager
Department : Food & Beverage
Responsible To : Group Food & Beverage Manager
Responsible For : Restaurant Manager
Purpose and Scope of Position:
( Job Summary )
- Plans and manages all the resources and operations of the Events Food and Beverage department to achieve customer (members, guest, and employees) satisfaction and quality of service while meeting/exceeding financial goals.
Responsible for short and long term planning and the management of the events Food & Beverage operations across both clubs. The major areas of responsibility/ management include: Catering and Banqueting.
- General Skills
- Ability to interact with guests, colleagues, and staff at all levels in a multi-
cultural environment.
- Ability to follow the organisation’s vision, mission, values and direction.
- Ability to manage and take appropriate decisions, using own initiative when
necessary, within established guidelines and procedures.
- Ability to communicate effectively both written and oral with computer literacy.
- Operational Management Responsibilities
- Prepares an annual food and beverage business plan forming outlet strategies
and objectives. Develops an awareness of the external operating environment such as competition, inflation, political, social issues and trends, use of technology.
- Develops with Outlet Managers / supervisors operational plans for the food and
beverage department, which support the overall business of Dubai Golf.
- Together with the senior Food & Beverage management, Outlet managers to agree,
implement, monitor and control Food & beverage service operating standards.
- With the Executive Chef and Outlet Managers prepares menus, wine lists and
ensures costs and selling prices are within the budget.
- Customer Focus
- Participates with the Food & Beverage team in the creation of active food and
beverage promotions and a calendar of events to attract a predetermined member focused market.
3.2 Develops and builds a professional customer and members relationship ,regularly
review and evaluate customer feedback in each outlet to recommend new operating procedures or products, endeavoring to continually improve and exceed customer expectations.
- Staffing, Training & Development
4.1 To assist in the recruitment and selection of new staff, ensuring that headcounts
are kept within agreed budget levels and that the Human Resources department is involved at all times.
- Liaise with Human Resources Manager to ensure recruitment, job descriptions,
training, and performance/conduct related issues are managed professionally,
consistently and fairly.
4.3 To assist in the identification of food service training and development needs,
ensuring all new employees receive an induction program and that all new and existing staff have the required skills and knowledge to carry out their duties, including annual fire, health & safety and food hygiene training.
4.4 To deliver on-and-off job training as required, ensuring that all training is recorded
and copies sent to the Human Resources department to be added to the training database.
- To ensure that all outlet staff adhere to company dress standards (including
name badge) and personal hygiene standards.
- Builds relationships with the other departments and Dubai Golf managed clubs
to promote cross functionality and the sharing of resources.
- To ensure that all outlet staff who have reported sick or have been sick during a
vacation abroad are medically cleared before returning to work. Specific illness of
concern include but are not limited to gastro-enteric illness, food poisoning, jaundice,
hepatitis, skin infections, viral infections
- Quality & Related Measures
5.1 Maintain standards as outlined within the Quality Policy document and Club’s
operations Manual. Achievement of quality goals. Compliance with the statement of
values. This may include periodical audits and data collections.
- Works closely with Outlet Managers / Supervisors to maintain and set standards of
food and beverage and guest service quality. Continually monitors quality, measures
and improves processes.
- Assists Executive Chef, F &B Outlet Managers/Supervisors in establishing and achieving desired standards of safety, hygiene and cleanliness in line with Dubai Municipality Regulations.
- To ensure that all health and safety procedures are followed to prevent accidents or injury to the Club’s guests and employees.
- Continuously evaluates the financial and operational performance of the food and beverage department through the analysis of daily sales reports, month end accounts, F&B control reports, members feedback and employee appraisals
- Implements effective control of all costs including food, beverage, labour, restaurant supplies and operating equipment. Insure proper use, maintenance, repair and storage of Food & Beverage facilities, supplies and equipment. Insure proper stock levels are maintained with just in time inventories of restaurant and bar supplies.
- Aware of Dubai Golf Mission, Vision and Values. Will be responsible to apply the 4 Service Steps throughout serving internal and external customers.
- Personal Specification
6.1 Hotel/Catering Management Graduate.
6.2 Two to three years food and beverage management experience in a five star Hotel
or similar quality establishment.
6.3 Five to six year’s food and beverage operational experience displaying a steady career growth through the ranks of F&B, include restaurant, bar and banqueting.
- Good knowledge of international food promotions and wines.
- Computer Literate and fluent in English both written and verbal.
- Good administration and creativity skills, preferably enjoys Golf.
- Ancillary Duties
- In line with the Club’s strive for continuous improvement, you may be requested
to participate in various extra activities contributing towards individual and
organizational growth.
- Represents the department or a group in various committees. Be trained as a Fire
Marshall or First Aider.
8. IT Security Awareness:
8.1. Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
8.2. Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.
8.3. Attend Information Security Awareness sessions conducted by the wasl IT Department.
8.4. All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk.
9. Levels of Authority:
Prepared by : Human Resources
Approved by : Group Food & Beverage Manager
POSITION : F&B OPERATIONS MANAGER
MINIMUM QUALIFICATIONS REQUIRED
SUPPORTIVE SKILLS
Hotel school graduate/ diploma or similar.
Leadership, teamwork
Decision maker
Problem solver
Computer literate
Interpersonal skills
Trainer
Empowerment
Fluency in written and spoken and English
Decision making ability
Two years or more, experience in a similar managerial position – International.
General understanding of Finance / Accounting
Five years in Food and Beverage Service
Id.No. - __________________________
Name ______________________
Signature - _________________
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Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.