Manager of IT Project Management

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Key Responsibilities

Programme Delivery

• Own and maintain the integrated programme plan across all phases and workstreams.

• Define and control project milestones, dependencies, resources, deliverables and acceptance criteria.

• Drive delivery across ITSM, ITOM, AIOps, systems integration, security, compliance, datacentre operations and network management.

• Coordinate internal teams, platform vendors, system integrators, subcontractors and specialist technology partners.

• Manage the programme through mobilisation, design, build, testing, go-live, stabilisation and transition to operations.

• Ensure the solution can scale from the initial deployment to the full NDP1 facility without avoidable redesign.

• Monitor delivery progress and take timely corrective action where milestones, quality or costs are at risk.

Governance and Reporting

• Establish the project governance structure, meeting cadence, reporting standards, decision forums and escalation paths.

• Provide weekly RAG reporting covering schedule, milestones, risks, issues, dependencies, decisions, resources and financial status.

• Maintain the project risk, issue, action, dependency, assumption and decision registers.

• Ensure all actions have clear owners, target dates and escalation points.

• Operate formal change control for variations to scope, schedule, cost, design or contractual deliverables.

• Prepare concise management updates, steering committee materials and decision papers.

• Escalate material delivery risks early, supported by clear impact assessments and recommended actions.

Technical and Integration Coordination

• Work with solution architects and technical leads to coordinate delivery across ITSM, CMDB, Discovery, AIOps, observability, orchestration, SecOps, GRC and network-management capabilities.

• Coordinate integrations with BMS, DCIM, NVIDIA UFM, SIEM/SOAR, identity services, observability tools, network platforms, DWDM and subsea monitoring systems.

• Ensure architecture documents, interface specifications, data flows, security controls and operational procedures are reviewed and approved.

• Track infrastructure readiness, access requirements, environment provisioning, data availability and third-party dependencies.

• Facilitate the resolution of cross-workstream design and integration issues.

• Ensure technical decisions are documented, communicated and implemented consistently across the programme.

Testing, Acceptance and Operational Readiness

• Own the master testing and acceptance schedule across FAT, SIT, SAT, UAT, performance, failover and security testing.

• Define test entry and exit criteria, defect-management processes and approval requirements for each phase.

• Ensure requirements are traceable to test cases, evidence and acceptance outcomes.

• Coordinate the resolution of defects and security findings before production release.

• Manage operational-readiness reviews covering runbooks, monitoring, support arrangements, escalation procedures, documentation and training.

• Ensure each contractual milestone is supported by complete acceptance evidence and formal sign-off.

• Coordinate cutover, go-live and stabilisation activities, including rollback and contingency planning.

Commercial, Vendor and Resource Management

• Manage project budgets, forecasts, resource plans, procurement dependencies and commercial milestones.

• Track vendor and subcontractor performance against agreed scope, timelines, service levels and quality standards.

• Validate that scope changes and additional effort are supported by documented impact assessments and approvals.

• Coordinate named project resources and ensure replacement personnel meet the required qualifications and experience.

• Support commercial discussions relating to implementation, licensing, training, warranty and Day 2 support.

• Confirm that deliverable acceptance aligns with contractual payment milestones.

• Maintain clear accountability across all vendors and workstreams.

Security, Compliance and Data Sovereignty

• Ensure project delivery incorporates applicable requirements under MAS TRM, MTCS SS584, ISO/IEC 27001, PDPA and NDP1 data-sovereignty controls.

• Coordinate security reviews, penetration testing, vulnerability remediation, audit evidence and compliance sign-offs.

• Ensure operational data, logs, access controls and integrations comply with approved residency, encryption and identity-governance requirements.

• Work with security and compliance specialists to maintain audit readiness throughout the programme.

• Ensure critical and high-severity findings are resolved within the agreed timelines before go-live.

Knowledge Transfer and Transition

• Ensure knowledge-transfer, training and handover activities are planned as part of the overall delivery schedule.

• Coordinate the development and approval of operating procedures, support runbooks and technical documentation.

• Confirm operational teams are trained and ready to support each phase before handover.

• Manage the transition from project delivery into warranty and Day 2 support.

• Ensure open risks, issues and actions are formally transferred to the relevant operational owners.

Key Deliverables

• Integrated programme plan and milestone baseline.

• Project governance and stakeholder communication plan.

• Weekly project status reports and steering committee materials.

• Risk, issue, action, dependency, assumption and decision registers.

• Change-control register and impact assessments.

• Resource plan, budget tracker and vendor-deliverables register.

• Design, testing, cutover and operational-readiness plans.

• Acceptance and sign-off evidence for each project phase.

• Knowledge-transfer, training and Day 2 transition plans.

• Project closure report, lessons learned and outstanding-action handover.

Qualifications and Experience

Essential

• Bachelor’s degree in Information Technology, Engineering, Computer Science, Business or a related discipline.

• At least 10 years of project or programme management experience.

• Proven experience delivering complex enterprise technology, infrastructure or datacentre programmes.

• Demonstrated experience managing multiple vendors and concurrent application, infrastructure, network, security and integration workstreams.

• Strong experience across the full project lifecycle, including planning, design, implementation, testing, cutover and transition to operations.

• Proven ability to manage schedules, budgets, resources, risks, dependencies, changes and executive reporting.

• Experience managing formal testing and acceptance processes, including SIT, UAT, security testing and operational-readiness reviews.

• Strong stakeholder-management skills across technical teams, operations, security, finance, procurement and senior management.

• PMP, PRINCE2 Practitioner or equivalent recognised project-management certification.

• Excellent written and verbal communication skills in English.

Preferred

• Experience delivering ITSM, ITOM, AIOps, CMDB, observability or service-operations platforms.

• Experience in datacentre, critical infrastructure, telecommunications, cloud or managed-services environments.

• Familiarity with ServiceNow, OpenText, BMC, Broadcom or comparable enterprise service-management platforms.

• Understanding of integrations involving BMS, DCIM, SIEM/SOAR, identity services, network monitoring and infrastructure automation.

• Exposure to optical transport, DWDM, subsea cable or cross-border network programmes.

• Knowledge of MAS TRM, MTCS SS584, ISO/IEC 27001, PDPA or comparable regulatory frameworks.

• ITIL 4 Foundation or higher certification.

• Experience managing programmes across Singapore and Indonesia, including onshore and offshore delivery teams.

Technical Knowledge

The role does not require hands-on engineering expertise across every platform. However, the candidate must be able to understand technical dependencies, challenge delivery assumptions and translate technical issues into clear business decisions.

Working knowledge should include:

• ITSM processes, CMDB, Discovery, event management and service operations.

• AIOps concepts, including anomaly detection, event correlation, root-cause analysis and automation.

• Enterprise integration patterns, APIs, middleware and data-flow governance.

• Infrastructure, network and security architecture in high-availability environments.

• Datacentre systems, operational technology and monitoring integration.

• Testing, release, cutover, disaster recovery and operational-readiness practices.

• Information security, audit, data residency and regulatory-control requirements.

Core Competencies

• Strong ownership and delivery discipline.

• Ability to bring structure to complex and fast-moving programmes.

• Strong planning, organisation and prioritisation skills.

• Sound judgement and confidence in escalating material risks early.

• Clear and concise communication suitable for both technical and executive audiences.

• Strong vendor, commercial and stakeholder-management capability.

• Ability to influence teams without direct authority.

• Calm and decisive leadership during critical issues and go-live activities.

• Attention to detail while maintaining focus on overall programme outcomes.

Working Arrangements

• Singapore-based and available to attend stakeholder and delivery meetings in person.

• Travel to NDP1 in Batam may be required for workshops, testing, cutover and go-live activities.

• Flexibility to support planned out-of-hours activities and critical delivery events.

• Full-time assignment to the programme, particularly during the core implementation phases.

Success Measures

• Programme milestones delivered against the approved scope, schedule and budget.

• Risks, dependencies and decisions identified early and managed through effective governance.

• Phase acceptance completed with the required quality, security and operational-readiness evidence.

• Effective coordination across vendors and technical workstreams, with no unmanaged integration gaps.

• Accurate, concise and timely reporting to project sponsors and steering committees.

• Successful knowledge transfer and controlled transition into Day 2 operations.

• Strong stakeholder confidence in the programme’s delivery, governance and readiness.

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