Returns Coordinator

POSITION PROFILE

To oversee and manage the end-to-end processing of returned pharmaceutical products and medical

supplies. The Returns Coordinator ensures that all returned goods are processed accurately, customer

credits are initiated promptly, and product disposition (return to stock, quarantine, or destruction) strictly complies with healthcare regulations, Good Distribution Practices (GDP), and company policies.

JOB DUTIES & RESPONSIBILITIES

· Manage the daily operations of the returns department and coordinate the workflow of Returns

Associates.

· Review, verify, and approve Return Merchandise Authorizations (RMAs) against physical goods

received.

· Liaise directly with Customer Service, Sales, and Quality Assurance to investigate the root causes

of returns (e.g., damages, short dating, cold-chain breaches, product recalls).

· Ensure strict compliance with pharmaceutical guidelines when assessing the integrity,

temperature history, and safety of returned items.

· Process accurate data entry into the Warehouse Management System (WMS) or ERP to adjust

inventory levels and authorize customer credits.

· Coordinate the secure transfer of defective, recalled, or expired items to the quarantined area

and maintain accurate logs of these items.

· Assist with the documentation and regulatory compliance process for the certified destruction

of pharmaceutical products.

· Oversee the safe restocking of approved, saleable returned goods back into the active picking

environment.

· Generate weekly and monthly reports analyzing return volumes, root causes, and processing

times.

· Partake in and supervise cycle counts and general stock counts within the returns and

quarantine zones.

· Perform any other related duties that may be assigned.

PERFORMANCE STANDARDS

· Timely processing of all returns and customer credit authorizations within the established Service Level Agreement (SLA).

· 100% compliance with quality and regulatory standards for separating saleable stock from

quarantined/hazardous stock.

· Accurate maintenance of WMS inventory records reflecting returned goods.

QUALIFICATIONS (EDUCATION, EXPERIENCE & CERTIFICATIONS)

· An Associate’s Degree or Diploma in Logistics, Supply Chain Management, Business Administration,

or a related field.

·At least three (3) years of working experience in Inventory Management, Reverse Logistics, or Quality

Assurance, preferably within a pharmaceutical or healthcare warehouse.

· Strong IT systems knowledge, specifically with WMS and ERP software.

· Experience in leading or coordinating team activities.