About this role
Slot Technician Manager
Reports To: Regional Director of Slot Performance
The Slot Technician Manager is responsible for the overall leadership and performance of the Slot Technical Operations Department. This position oversees slot machine maintenance, repairs, installations, conversions, inventory management, and regulatory compliance while developing team members, managing vendor relationships, and ensuring operational excellence. The Slot Technician Manager promotes a culture of teamwork, accountability, guest service, and continuous improvement to maximize machine uptime and department performance.
Essential Duties and Responsibilities
- Manage the daily operations of the Slot Technical Department.
- Recruit, train, supervise, coach, and evaluate Lead Slot Technicians and Slot Technicians.
- Develop and manage department schedules to ensure adequate staffing and floor coverage.
- Oversee preventative maintenance programs and repair processes for all slot machines and related equipment.
- Ensure maximum machine uptime through effective troubleshooting, resource allocation, and operational planning.
- Manage inventory levels and procure parts, tools, and equipment necessary to support slot operations.
- Execute slot machine installations, conversions, upgrades, relocations, and removals.
- Develop and deliver technical training programs to support employee growth and succession planning.
- Analyze machine performance and operational reports to identify trends and improvement opportunities.
- Ensure compliance with all gaming regulations, internal controls, company policies, and safety standards.
- Establish and maintain professional relationships with vendors and regulatory agencies.
- Collaborate with Operations, Marketing, IT, Compliance, and Finance departments to achieve organizational goals.
- Foster a positive, collaborative, and high-performing team environment through leadership, coaching, and mentorship.
- Identify and develop future leaders within the department.
- Perform other duties as assigned.
Qualifications
Education and Experience
- High School Diploma or GED required.
- Associate degree in Electronics, Business Management, or related field experience preferred.
- Minimum five (5) years of Slot Technician experience required.
- Minimum three (3) years of supervisory or management experience preferred.
- Extensive experience troubleshooting and repairing slot machines at the component level preferred.
Knowledge, Skills, and Abilities
- Advanced knowledge of slot machine hardware, software, and peripheral systems.
- Strong troubleshooting, diagnostic, and electronic repair skills.
- Proficiency with soldering equipment and electronic testing tools.
- Working knowledge of Microsoft Office applications.
- Strong leadership, team-building, and employee development skills.
- Ability to motivate, mentor, and develop high-performing teams.
- Excellent organizational, planning, and time-management skills.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to effectively manage employee, vendor, and guest concerns.
- Demonstrated commitment to accountability, employee engagement, and continuous improvement.
Additional Requirements
- Must be 21 years of age or older.
- Ability to work varied shifts, including weekends, holidays, and overtime as needed.
- Ability to respond professionally to guest and team member concerns.
- Ability to work in environments containing secondhand smoke, elevated noise levels, bright lighting, and dust.
Required Licenses and Certifications
- Must maintain registration with the Nevada Gaming Control Board and meet all applicable gaming licensing requirements.
Machinery, Equipment, Software, and Systems Used
- Slot machines and related gaming equipment.
- Electronic diagnostic and testing equipment.
- Soldering equipment.
- SDS (Slot Data System).
- EBS database system.
- BCC software.
- Microsoft Office Suite.
This job description is intended to describe the general nature and level of work performed by the individual assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to modify or assign additional duties as business needs require.