About this role
Part-Time Passenger Assistant
Huntleigh USA
Location: St. Louis Lambert International Airport (STL), St. Louis, MO
Join Our Team at Huntleigh USA
Huntleigh USA is seeking customer-focused, dependable, and service-oriented individuals to join our team as Part-Time Passenger Assistants at St. Louis Lambert International Airport (STL) . In this role, you will provide exceptional assistance to airline passengers requiring wheelchair support and mobility services, ensuring a safe, comfortable, and positive airport experience.
Schedule
This position operates on the following shifts:
Saturday and Sunday
- 6:00 AM - 2:30 PM
- 7:00 AM - 3:30 PM
- 2:30 PM - 11:00 PM
Flexible scheduling may be available based on operational needs.
Position Summary
The Passenger Assistant is responsible for fulfilling Huntleigh USA's commitment to providing exceptional service to airline passengers requiring wheelchair assistance, whether by necessity or for comfort. This role ensures a safe, efficient, and pleasant travel experience by providing wheelchair and aisle chair assistance, baggage support, and general customer service throughout the airport.
The Passenger Assistant maintains compliance with Huntleigh USA, airline, and Transportation Security Administration (TSA) safety and security requirements while delivering professional, courteous service to all passengers.
Essential Duties and Responsibilities
- Transport passengers safely to and from designated airport locations.
- Provide wheelchair and aisle chair assistance for arriving and departing passengers.
- Assist passengers in and out of wheelchairs while ensuring their comfort and safety.
- Provide luggage assistance for inbound and outbound flights.
- Assist passengers who are hearing or visually impaired.
- Escort passengers to restaurants, restrooms, animal relief areas, or other airport locations as needed.
- Ensure passengers arrive at their departure gates safely and on time.
- Provide directions, airport information, and outstanding customer service.
- Coordinate assignments with dispatchers, gate agents, and airline personnel.
- Complete incident reports and maintain accurate wheelchair trip logs.
- Comply with all TSA, airport, and company safety requirements.
- Collect and return wheelchairs to designated staging areas.
- Perform additional duties as assigned by management.
Physical Requirements
- Ability to lift, carry, push, pull, and/or hold up to 75 pounds or more.
- Ability to stand and walk for extended periods throughout the shift.
- Ability to bend, squat, stoop, push, and maintain mobility throughout the workday.
- Ability to assist passengers on stairs or in boarding areas when required.
Qualifications
- High School Diploma or equivalent may be required based on location.
- Reliable transportation.
- Ability to read, write, speak, and understand English.
- Ability to follow written and verbal instructions.
- Must successfully pass all pre-employment and random drug and alcohol screenings (DOT or Non-DOT as required).
- Excellent customer service and communication skills.
- Professional appearance and attitude.
- Passion for helping others.
- Previous airport, passenger service, hospitality, or customer service experience is preferred but not required.
Work Environment
- Fast-paced airport environment.
- Exposure to moving equipment, moderate noise levels, and varying weather conditions.
- May work in outdoor environments with exposure to heat, cold, rain, humidity, fumes, and vibrations.
- Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Apply today and become part of a team dedicated to delivering exceptional passenger service at St. Louis Lambert International Airport.
Qualifications
QUALIFICATIONS
• High School Diploma or equivalent may be required in some locations.
• Must have reliable transportation
• Ability to read, writes, speak, and follow verbal and written instructions in English.
• Must be able to pass a drug and alcohol test as required (DOT or Non DOT) and submit to
random testing requirements.