About this role
Senior SAP SD / Order-to-Cash Support Specialist
We are seeking an experienced Senior SAP SD / Order-to-Cash (OTC) Support Specialist with 7+ years of experience to provide functional and technical support for SAP Sales and Distribution processes within a global environment.
The role will manage day-to-day activities arising from incidents, service requests, and project tasks , with responsibility for driving issues through resolution.
Key Responsibilities
- Manage and resolve daily incidents, service requests, and project-related tasks within the SAP SD area.
- Independently handle inquiries from national and international users related to SAP Sales & Distribution (SD) and Order-to-Cash (OTC) processes.
- Analyze business requirements, customer requests, and incident reports to identify appropriate SAP solutions.
- Perform SAP SD configuration and customization within the scope of L2 application support.
- Support business process owners, key users, and end users with functional issues and system enhancements.
- Collaborate with other IT teams to provide seamless end-to-end application support.
- Work closely with architecture and design teams to ensure solutions align with established technical and business direction.
- Translate non-technical business requirements into clear functional and technical requirements.
- Document business processes, configurations, system functionality, and solutions.
- Perform functional testing and support validation of new configurations and enhancements.
- Identify opportunities to improve processes, procedures, system performance, and overall customer value.
- Coordinate effectively with global and regional IT teams, internal customers, and external suppliers.
- Take ownership of assigned activities and ensure issues are driven through successful resolution.
Required Qualifications
- Bachelor's degree in Business Informatics, Computer Science, Information Technology , or a related field.
- 7+ years of relevant SAP experience , preferably within the automotive industry.
- Strong hands-on experience with SAP Sales & Distribution (SD) .
- Extensive knowledge of the Order-to-Cash (OTC) process .
- Strong hands-on experience in SAP SD configuration/customizing .
- Proven experience working in an SAP L2 support environment .
- Experience analyzing and resolving SAP incidents and business requests.
- Experience with customs requirements , including Confirmation of Arrival processes.
- Strong understanding of ERP-based business processes.
Preferred Skills
Additional functional knowledge within other SAP modules is highly desirable:
- SAP MM (Materials Management)
- SAP WM (Warehouse Management)
- SAP QM (Quality Management)
- SAP PP (Production Planning)
- SAP PM (Plant Maintenance)
Cross-functional SAP knowledge and the ability to understand integration points between SD and these modules will be considered an advantage.
Professional Skills
- Strong analytical and problem-solving abilities.
- Ability to manage multiple priorities and work effectively under tight deadlines.
- Comfortable working with changing priorities in a production support environment.
- Strong results-oriented mindset with ownership of assigned issues.
- Ability to work effectively within a multinational and cross-functional team.
- Excellent communication and presentation skills.
- Strong stakeholder management skills when working with business users, IT teams, and suppliers.
- Professional English communication skills , both written and verbal.
Location: Brazil
Work Model: TBC
Hiring Model: Contractor
Client: Phinia