About this role
- Manage, monitor, and resolve tenant complaints across multiple channels (Tenant Access, Email, WhatsApp) to ensure timely closure.
- Distribute official notices and circulars, ensuring all tenants understand and comply with estate regulations.
- Act as the primary point of contact to build strong relationships, understand tenant needs, and enhance overall satisfaction and trust.
- Serve as an effective liaison between tenants and internal departments, as well as external parties and government authorities.
- Oversee tenant activities and coordinate corrective actions in case of non-compliance, operational issues, or environmental concerns.
- Maintain, update, and manage accurate, well-organized tenant databases and contact lists.
- Prepare regular reports for management on site visit findings, coordination updates, and the status of tenant issue resolution.
Requirements
- Bachelor’s degree in any major, preferably in Civil Engineering/Architecture, Communications/PR, or Economics/Management.
- Minimum 2 years of relevant experience in tenant, property/estate management.
- Ability to read and interpret site plans, working drawings, and building layouts (proficiency in AutoCAD is a plus).
- Capable of coordinating, monitoring, and supervising tenant construction and fit-out activities.
- Able to communicate and collaborate effectively with internal teams, contractors, tenants, government agencies, and consultants.
- Detail-oriented and proactive, with the ability to conduct regular site visits and ensure all tenant operations adhere to community or estate rules.
- Strong communication, negotiation, coordination, and problem-solving skills.
- Willing to be placed in Karawang, West Java
Benefits
- Salary
- Meal Allowance
- Transport Allowance
- Medical Reimbursement
- Shuttle Bus from Jakarta to Karawang